ISBN-10:
0765608464
ISBN-13:
9780765608468
Pub. Date:
09/17/2002
Publisher:
Taylor & Francis
The New Public Service: Serving, Not Steering / Edition 1

The New Public Service: Serving, Not Steering / Edition 1

by Janet V Denhardt, Robert B. Denhardt

Paperback

Current price is , Original price is $32.95. You

Temporarily Out of Stock Online

Please check back later for updated availability.

This item is available online through Marketplace sellers.

Product Details

ISBN-13: 9780765608468
Publisher: Taylor & Francis
Publication date: 09/17/2002
Edition description: Older Edition
Pages: 192
Product dimensions: 5.90(w) x 8.90(h) x 0.40(d)

Table of Contents

Prefacexi
Acknowledgmentsxv
Chapter 1.Public Administration and the New Public Management3
The Old Public Administration5
The New Public Management12
Engaging the Debate22
Chapter 2.The Roots of the New Public Service25
Democratic Citizenship27
Models of Community and Civil Society32
Organizational Humanism and the New Public Administration36
Postmodern Public Administration39
The New Public Service42
Chapter 3.Serve Citizens, Not Customers45
Civic Virtue and Democratic Citizenship46
Public Service as an Extension of Citizenship53
The Old Public Administration and Client Service56
The New Public Management and Customer Satisfaction57
The New Public Service and Quality Service for Citizens60
Conclusion63
Chapter 4.Seek the Public Interest65
What Is the Public Interest?67
The Old Public Administration and the Public Interest74
The New Public Management and the Public Interest76
The New Public Service and the Public Interest77
Conclusion81
Chapter 5.Value Citizenship over Entrepreneurship83
A Governance Perspective84
The Old Public Administration and the Administrator's Role88
The New Public Management and the Administrator's Role90
The New Public Service and the Administrator's Role93
Conclusion100
Chapter 6.Think Strategically, Act Democratically103
Implementation in Historical Perspective104
The Old Public Administration and Implementation111
The New Public Management and Implementation112
The New Public Service and Implementation114
Conclusion116
Chapter 7.Recognize that Accountability Isn't Simple119
The Classic Debate120
Administrative Responsibility: To Whom for What?124
The Old Public Administration and Accountability129
The New Public Management and Accountability130
The New Public Service and Accountability131
Conclusion137
Chapter 8.Serve Rather than Steer139
Changing Perspectives on Leadership139
The Old Public Administration and Executive Management141
The New Public Management and Entrepreneurship143
The New Public Service and Leadership144
Conclusion153
Chapter 9.Value People, Not Just Productivity155
Human Behavior in Organizations: Key Concepts156
Groups, Culture, and Democratic Administration159
The Old Public Administration: Using Control to Achieve Efficiency162
The New Public Management: Using Incentives to Achieve Productivity163
The New Public Service: Respecting Public Service Ideals163
Conclusion167
Chapter 10.Conclusion169
References177
Index191

Customer Reviews

Most Helpful Customer Reviews

See All Customer Reviews