Why are guidebooks for employee engagement so useless?
Too many are filled with empty theories, fabricated frameworks and lots and lots (and lots) of useless fluff. What if you could get the advice you need from a real expert in an easy to access format you can really use? The Non-Obvious Guide To Employee Engagement (For Millennials, Boomers And Everyone Else) is the guidebook you’ve been Googling for.
Within these pages you’ll get the answers to some of the most frequently asked questions about how inspire your team and transform your workplace culture.
Do you really need ping pong tables?
Why do so any employees struggle to be inspired at work and what can you do to help?
What are the lessons you can learn (and steal) from the highest performing teams in the world?
How can you improve collaboration between workers from different generations?
Are the idea of millennial entitlement a reality or a myth?
These are just a few of the common questions that you will get answers to in this book. Inspired by years of research and advising businesses of all sizes, well known corporate culture experts Maddie Grant and Jamie Notter have written a rare guide that is at least as useful as a great YouTube video or an epic blog post … and the only way you can get this useful advice in one place.
About the Author
Jamie Notter is an accomplished speaker, author, and consultant through his firm Culture That Works with deep expertise in leadership, generations, organizational culture, and conflict. Jamie helps leaders create stronger cultures that attract the best talent, the most loyal customers, and the most supportive partners. An early blogger (www.jamienotter.com), Jamie has also written several books, including Humanize: How People-Centric Organizations Succeed in a Social World in 2012, and the 2015 release, When Millennials Take Over: Preparing for the Ridiculously Optimistic Future of Business, both co-authored with Maddie Grant.
Rohit Bhargava is the founder of the Non-Obvious Company and entrepreneur having started three successful companies. He is widely considered one of the most entertaining and original thinkers and speakers on marketing disruption and innovation in the world. He is the Wall Street Journal bestselling author of five books and teaches marketing and storytelling at Georgetown University in Washington DC.
Table of Contents
What Will You Learn? V
Why We Wrote This Book xi
Chapter 1 What Employee Engagement Really IS 01
The "Crisis" of Disengagement
The Real Meaning of Employee Engagement
The Secret to Improving Engagement
Aren't the Millennials Changing Everything?
Chapter 2 How to Start Measuring the Right Things 21
The Ultimate Question for Employee Engagement
Gather the Right Cause Metrics
The Right Scale: Traditionalist to Futurist
The Workplace Genome Model
Don't Forget to Measure Your Change Efforts
Frequency of Measurement
The Dark Side of Benchmarks
Chapter 3 The Critical Link Between Engagement and Culture 51
The Four Core Elements of Culture
Why Values Matter Less Than Defining What Is Valued
How Do You Tell a Good Culture from a Bad One?
Why Does Culture Change Seem So Hard?
Introducing The Playbook Model
Chapter 4 The Playbook Model for Improving Engagement
How to Use "Plays" to Shift Your Culture
Where to Focus Your Plays
Brainstorming Your Plays
Defining "the Ask"
Playbook or Backlog?
Chapter 5 How to Create Processes That Don't Suck
How to Transform Your Meetings
How to Transform Your HR Processes
How to Transform Your Metrics
How to Transform Your Information Sharing
How to Transform Your Decision Making
Chapter 6 How to Improve Engagement Through Design 115
Resolving the Open Office Debate
It's Not About Preferences
Millennial and Office Space
Resolving the "Silo" Debate
How to Reinvent Your Organizational Structure
Chapter 7 How to Improve Engagement with Technology 137
Intranets and Communities
Collaboration and Project Management
Feedback and Performance Management
Recognition and Rewards
What's Next: Whose Job is Engagement?
Chapter 8 Whose Job Is Engagement? 155
Clarifying the "Job" of Engagement
It's Time for HR to Step Up and Lead This
What CEOs Need to Know About Engagement
What Managers Need to Know About Engagement
What People Not in Charge Need to Know About Engagement
The Holy Grail of Stewardship
QuiekStart Action Guide 181
Appendix A Managing Engagement in a Multi-Generational Content 187
Are Generations Even Real? (Yes, and Here's Why)
The Three Generations in Today's Workforce
Engaging Different Generations Differently
Amplifying Your Generational Radar
And Another Thing: Engagement and Job Hopping
What Comes Next?
Appendix B Glossary: Definitions of Terms Used in This Book 209
What People are Saying About This
Maddie and Jamie are masters at connecting engagement with bottom-line results.
—JP Guilbault, President and CEO, Community Brand
Maddie and Jamie provide a practical, outcomes-based approach to employee engagement. They understand how to make an intentional impact within your organization and they provide a step-by-step guide on how to get there. The best part…it works!
—Shawn VanDerziel, Chief Human Resources Officer, Field Museum
From the first time I heard Jamie speak when we both keynoted a conference in Mumbai, I thought that he was such a visionary in the culture space that I asked him if we could speak together at another conference. In The Non-Obvious Guide to Employee Engagement, Jamie and Maddie really show their ability to turn the most relevant topics in today’s workplace into a practical playbook. Literally…there’s a whole chapter on a “Playbook model” which satisfies my constant insistence on actionable information. They also deliver some unexpected learnings, such as defining the removal of obstacles as more important than adding new programs. This is backed up by what CHROs from large multinationals have said recently about the priorities of focusing on worker productivity. In sum, I highly recommend Jamie and Maddie’s new book and love the fact that it comes with access to extensive online resources which tie it all together.
—Jeremy Ames, CEO, Hive Tech HR
Culture is a popular buzz word these days. It is easy to talk about what a healthy work culture looks like but much hard to attain, and maintain, it. I applaud Maddie and Jamie for creating an action-oriented guide to help businesses move from talking about culture to actually making a positive change to their culture!
—Patricia Kearns, President and CEO, QLI
These two are top-notch thinkers in the culture and engagement space, and I love that they cut through the BS in this book, and then give you ideas for addressing engagement that you won't be embarrassed to bring to your senior management.
—Vivek Bhaskaran, Founder and CEO, QuestionPro