The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture

The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture

by Robert Spector, breAnne O. Reeves

Paperback

$19.80 $22.00 Save 10% Current price is $19.8, Original price is $22. You Save 10%.
View All Available Formats & Editions
Choose Expedited Shipping at checkout for guaranteed delivery by Tuesday, February 26

Product Details

ISBN-13: 9781119375357
Publisher: Wiley
Publication date: 09/25/2017
Pages: 224
Sales rank: 362,128
Product dimensions: 7.30(w) x 9.00(h) x 0.60(d)

About the Author

ROBERT SPECTOR is co-founder of the RSi consultancy, bestselling author, international speaker, educator and advisor to organizations. He is also the author of Amazon.com: Get Big Fast and The Mom & Pop Store.

BREANNE O. REEVES is co-founder of the RSi consultancy, and has worked for over a decade in customer experience. She oversees application development and implementation to inspire and support clients as they begin the journey of becoming the Nordstrom of their industry. RSi has worked with Salesforce.com, Starwood Hotels, Federal Reserve Bank, Indeed, Kaiser Permanente, and many small-to-medium-sized organizations.

Read an Excerpt

Click to read or download

Table of Contents

Acknowledgments

Foreword (TBD)

Introduction

1 Trust

2 Respect

3 Loyalty

4 Awareness

5 Humility

6 Communication and Collaboration

7 Competition and Compensation

8 Innovation and Adaptation

9 Give Back and Have Fun

About RSi

Customer Reviews

Most Helpful Customer Reviews

See All Customer Reviews