The Oliver Wight ABCD Checklist for Operational Excellence

The Oliver Wight ABCD Checklist for Operational Excellence

by Oliver Wight, Wight


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Product Details

ISBN-13: 9780471132677
Publisher: Wiley
Publication date: 10/06/1995
Series: Oliver Wight Companies Series , #7
Edition description: 4TH
Pages: 128
Product dimensions: 6.00(w) x 9.04(h) x 0.35(d)

About the Author

OLIVER WIGHT INTERNATIONAL, INC., founded in 1969, is an international consulting and education firm for professionals in distribution, logistics, and manufacturing.

Table of Contents

How to Use the Checklist5
1Strategic Planning Processes13
Qualitative Characteristics13
Overview Items14
Overview and Detail Items17
2People/Team Processes31
Qualitative Characteristics31
Overview Items32
Overview and Detail Items33
3Total Quality and Continuous Improvement Processes47
Qualitative Characteristics47
Overview Items48
Overview and Detail Items52
4New Product Development Processes77
Qualitative Characteristics77
Overview Items78
Overview and Detail Items81
5Planning and Control Processes103
Qualitative Characteristics103
Overview Items104
Overview and Detail Items109
Appendix ARecommended Formulas155
Appendix BExamples of Supplementary Performance Measurements for Planning and Control Processes161
Appendix CList of Oliver Wight Publications167

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