The Performance Mapping and Measurement Handbook

The Performance Mapping and Measurement Handbook

by Jerry L. Harbour

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Product Details

ISBN-13: 9781466571358
Publisher: CRC Press
Publication date: 04/19/2016
Sold by: Barnes & Noble
Format: NOOK Book
Pages: 185
File size: 6 MB

About the Author

Dr. Jerry Harbour has more than three decades of technical and managerial experience in highly varied operational settings, including offshore oil exploration and production, underground mining, nuclear weapons maintenance and dismantlement, unmanned vehicle (air and ground) technology development and operation, hazardous materials handling and processing, and physical security. He has managed various organizational functions, including Industrial Engineering, Performance Engineering, Human Factors Engineering, Robotics & Human Systems Engineering, Security Systems Engineering, Applied Technology Development, and Training and Development functions. Dr. Harbour is the author of four previous books: The Reengineering Workbook, Cycle Time Reduction, The Basics of Performance Measurement (now in its second edition), and The Performance Paradox. He holds a Ph.D. in Applied Behavioral Studies and a B.A./M.S. in Geology, and resides in southern Colorado with his wife on their 35-acre mountain ranch home.

Table of Contents

Introduction
Maps and Metrics

Node-Link Maps
What It Is
When to Use
Key Definitions
General Description
Linked Performance Measures
Step-by- Step Instructions
Insights, Cautions, and Potential Improvement Areas
     Throughput Capacity Constraints
     Excess System Variability
     Disruption Vulnerabilities
Case Study
References

Process Activity Maps
What It Is
When to Use
Key Definitions
General Description
Common Associated Performance Measures
Step-By- Step Instructions
Insights, Cautions, and Potential Improvement Areas
Case Study
References

Process Step Maps
What It Is
When to Use
Key Definitions
General Description
Common Associated Performance Measures
Step-by- Step Instructions
Insights, Cautions, and Potential Improvement Areas
Case Studies
References

Basic Task Element Maps
What It Is
When to Use
Key Definitions
General Description
Common Associated Performance Measures
Step-by- Step Instructions
Insights, Cautions, and Potential Improvement Areas
Case Studies
     Remotely Operated Vehicle Operational Analysis
     Time-Critical Tactical Team Analysis
References

Event Pathway Maps
What It Is
When to Use
Key Definitions
General Description
Common Associated Performance Measures
Step-by- Step Instructions
Insights, Cautions, and Potential Improvement Areas
Case Study
References

Response Timeline Maps
What It Is
When to Use
Key Definitions
General Description
Linked Performance Measures
Step-by- Step Instructions
Insights, Cautions, and Potential Improvement Areas
Case Study
References

Key Performance Driver Maps
What It Is
When to Use
Key Definitions
General Description
Common Associated Performance Measures
Step-by- Step Instructions
Insights, Cautions, and Potential Improvement Areas
Case Study
References

Summary
Compiled Glossary
Compiled Reference List
Index

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