The Performance of Medicine: Techniques From the Stage to Optimize the Patient Experience and Restore the Joy of Practicing Medicine

The Performance of Medicine: Techniques From the Stage to Optimize the Patient Experience and Restore the Joy of Practicing Medicine

by Bob Baker


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"The Performance of Medicine is a witty, funny, folksy, intimate, yet serious, and detailed discussion about issues surrounding 'patient satisfaction' in today's world of health care.
--Samuel Harrington, MD, author of At Peace: Choosing a Good Death After A Long Life

Medical practice is undergoing the most radical changes seen in decades. Novel reimbursement models, impersonalization caused by technology, and increasing demands on providers' limited time are causing unhappiness among practitioners and patients alike. Yet, the patient experience and patient satisfaction are more important than ever. Patient experience affects patient outcomes, and patient satisfaction scores will affect how much physicians and other health care providers get paid.
In The Performance of Medicine, Dr. Bob Baker offers practical strategies and techniques that physicians and other practitioners can implement easily and immediately to give patients the best possible experience with no additional expenditure of time.

An internist/gastroenterologist with 35 years of private practice experience, and a professional magician/ventriloquist with 50 years of live performance experience, Dr. Baker seamlessly weaves the techniques he used to garner top reviews from his patients and audiences alike. His book is practical, substantive, warm, and humorous. His love of medicine and of his patients shines through on every page and will inspire health care providers to rediscover the joys of medicine.

Product Details

ISBN-13: 9780999616901
Publisher: Best Job Productions LLC
Publication date: 04/03/2018
Pages: 224
Product dimensions: 6.50(w) x 1.50(h) x 9.50(d)

Table of Contents

Foreword xi

Introduction 1

Section I Where We Are

Chapter 1 The Changing Medical World 15

Chapter 2 The Patient Visit Is a Performance 28

Chapter 3 I'm Not a Performer and Don't Want to Be 39

Chapter 4 What Patients Want 48

Section II Techniques and Strategies

Chapter 5 The Five Basic Performance Techniques We Need 63

Chapter 6 Setting the Stage 78

Chapter 7 In the Room with the Patient 92

Chapter 8 The Performance Must Go On 111

Chapter 9 Improvisation and Storytelling 124

Section III Moving Ahead

Chapter 10 Putting It All to Work 139

Chapter 11 When Things Go Wrong 145

Chapter 12 What Others Say 154

Chapter 13 Curtain 164


Collected Takeaways 169

Appendix I Dr. Adam Smith's Script 177

Appendix II Charles "Buck" Adams on Body Language 181

Appendix III Norman Kanter, PhD on Handling Anger 187

Appendix IV What Really Happened at America's Got Talent 195

Acknowledgments 199

References 205

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