--Samuel Harrington, MD, author of At Peace: Choosing a Good Death After A Long Life
Medical practice is undergoing the most radical changes seen in decades. Novel reimbursement models, impersonalization caused by technology, and increasing demands on providers' limited time are causing unhappiness among practitioners and patients alike. Yet, the patient experience and patient satisfaction are more important than ever. Patient experience affects patient outcomes, and patient satisfaction scores will affect how much physicians and other health care providers get paid.
In The Performance of Medicine, Dr. Bob Baker offers practical strategies and techniques that physicians and other practitioners can implement easily and immediately to give patients the best possible experience with no additional expenditure of time.
An internist/gastroenterologist with 35 years of private practice experience, and a professional magician/ventriloquist with 50 years of live performance experience, Dr. Baker seamlessly weaves the techniques he used to garner top reviews from his patients and audiences alike. His book is practical, substantive, warm, and humorous. His love of medicine and of his patients shines through on every page and will inspire health care providers to rediscover the joys of medicine.
|Publisher:||Best Job Productions LLC|
|Product dimensions:||6.50(w) x 1.50(h) x 9.50(d)|
Table of Contents
Section I Where We Are
Chapter 1 The Changing Medical World 15
Chapter 2 The Patient Visit Is a Performance 28
Chapter 3 I'm Not a Performer and Don't Want to Be 39
Chapter 4 What Patients Want 48
Section II Techniques and Strategies
Chapter 5 The Five Basic Performance Techniques We Need 63
Chapter 6 Setting the Stage 78
Chapter 7 In the Room with the Patient 92
Chapter 8 The Performance Must Go On 111
Chapter 9 Improvisation and Storytelling 124
Section III Moving Ahead
Chapter 10 Putting It All to Work 139
Chapter 11 When Things Go Wrong 145
Chapter 12 What Others Say 154
Chapter 13 Curtain 164
Collected Takeaways 169
Appendix I Dr. Adam Smith's Script 177
Appendix II Charles "Buck" Adams on Body Language 181
Appendix III Norman Kanter, PhD on Handling Anger 187
Appendix IV What Really Happened at America's Got Talent 195
Most Helpful Customer Reviews
The “good doctor Bob” has written a book that is must reading for physicians—especially, in my opinion, for young men and women entering the medical profession. He writes with great thought and with uncanny perception. The book also is a great aid for patients who will get a heads up before their first visit to the physician of their choice. Well done Dr. Bob!