The Positive Coach Approach: Call Center Coaching for High Performance

The Positive Coach Approach: Call Center Coaching for High Performance

by Sally Cordova, Judy McKee
The Positive Coach Approach: Call Center Coaching for High Performance

The Positive Coach Approach: Call Center Coaching for High Performance

by Sally Cordova, Judy McKee

Paperback

$29.95
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Overview

The Positive Coach Approach is truly unique in that it provides a clearly charted course of action. It's a course for anyone charged with the task of improving call center performance in the form of customer satisfaction, increased sales, shorter call times, and greater employee satisfaction. This book is a teaching guide that will lead you through what to do, why to do it, and how to do it. This method of coaching eliminates: - Stress on coaches and agents - The need for constructive criticism The Positvive Coach Approach is: - A proven way to get more and better results - A kinder approach to performance improvement


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Product Details

ISBN-13: 9781425978389
Publisher: AuthorHouse
Publication date: 02/06/2007
Pages: 160
Sales rank: 961,875
Product dimensions: 6.00(w) x 9.00(h) x 0.37(d)

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