The Positive Coach Approach: Call Center Coaching for High Performance

The Positive Coach Approach: Call Center Coaching for High Performance

by Sally Cordova, Judy McKee

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$29.95
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Overview

The Positive Coach Approach is truly unique in that it provides a clearly charted course of action. It's a course for anyone charged with the task of improving call center performance in the form of customer satisfaction, increased sales, shorter call times, and greater employee satisfaction. This book is a teaching guide that will lead you through what to do, why to do it, and how to do it.

This method of coaching eliminates:

- Stress on coaches and agents

- The need for constructive criticism

The Positvive Coach Approach is:

- A proven way to get more and better results

- A kinder approach to performance improvement

Product Details

ISBN-13: 9781425978389
Publisher: AuthorHouse
Publication date: 02/28/2007
Pages: 147
Product dimensions: 6.00(w) x 9.00(h) x 0.37(d)

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