The Positive Coach Approach: Call Center Coaching for High Performance

by Sally Cordova, Judy McKee

Overview

The Positive Coach Approach is truly unique in that it provides a clearly charted course of action. It's a course for anyone charged with the task of improving call center performance in the form of customer satisfaction, increased sales, shorter call times, and greater employee satisfaction. This book is a teaching guide that will lead you through what to do, why to do it, and how to do it. This method of coaching eliminates: - Stress on coaches and agents - The need for constructive criticism The Positvive Coach Approach is: - A proven way to get more and better results - A kinder approach to performance improvement

Product Details

ISBN-13:	9781425978389
Publisher:	AuthorHouse
Publication date:	02/06/2007
Pages:	160
Product dimensions:	6.00(w) x 9.00(h) x 0.37(d)