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The Power of Emotions at Work: Accessing the Vital Intelligence in Your Workplace
288Paperback
Overview
An in-depth guide for all workers-employees, managers, and CEOs-and how to engage our emotions in the workplace to create a productive, creative, and truly workable environment. Do emotions belong at work? We've all been taught that "being professional" means suppressing our honest emotions while we're on the clock - but research shows this actually leads to a loss in productivity, diminished creativity, and crushing job dissatisfaction. With The Power of Emotions at Work, award-winning author and empathy expert Karla McLaren teaches communication and empathy skills to workers at all levels, so that we can all build sustainable workplaces where people and projects thrive. You'll explore: How to co-create a healthy and well-balanced social environment that benefits all workers in any type of organization, How to recognize your primary emotional role - and the roles of others, How to support people in your organization who perform the most "emotional labor", Where to find authentic motivation and engagement in your job, How to go from an unintentional community" to a place of genuine belonging, and much more
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Product Details
| ISBN-13: | 9781683645443 |
|---|---|
| Publisher: | Sounds True, Incorporated |
| Publication date: | 08/17/2021 |
| Pages: | 288 |
| Sales rank: | 533,968 |
| Product dimensions: | 8.90(w) x 5.90(h) x 0.90(d) |
About the Author
Table of Contents
Glossary of Terms ix
Preface xv
Do Our Workplaces Value Us? xx
Introduction: The Great Migration 1
My Intentions for This Book 4
Emotions Are Viral Aspects of Thinking, Acting, and Working 6
Dreaming of Work and Loving Business 8
Building a Healthy Workplace with the Help of Emotions 12
But Let's Break Some Rules First 14
Part 1 Getting to Work on the Situation
1 Five Foundational Models to Help You Access the Power of Emotions 21
Model 1: Identifying Emotional Awareness and Emotional Skills 21
Model 2: Developing Emotionally Well-Regulated Social Structures 23
Model 3: Understanding Where Motivation Really Comes From 25
Model 4: Discovering the Brilliance in Emotions 30
Emotions Are Vital Aspects of Your Social intelligence 31
Introducing the Four Emotion Families 33
Model 5: Knowing That Empathy Is First and Foremost an Emotional Skill 45
The Six Essential Aspects of Empathy 48
2 Five Models and Two Studies: The Power of Emotions at Work 53
Case Study: Are Natalie's Workers Spoiled Brats? 54
The Importance of Repair Stations 56
Case Study: Is Mateo Unempathic? 59
How Hierarchies Can Reduce Empathy - and Encourage Narcissism 61
Restoring Empathy in Simple Ways (Once You Understand How Empathy Works) 67
Large-Group Social Skills Are Uncommon 68
Laying the Foundation for Your Unique Healthy Workplace 72
3 Identifying Emotional Labor and Empathic Workloads 77
Understanding Emotional Labor, Emotion Work, and Empathy Work 81
Observing These Three Forms of Work 85
Identifying Your Keystones: Ambassadors and Connectors 88
Identifying Two More Keystones: Peacemakers and Agitators 93
Using the Genius in Emotions to Support Your Keystones 98
The Emotion Work and Empathy Work of Diversity, Equity, and Inclusion 108
Emotional and Empathic Awareness Supports Everyone 114
4 Is Your Emotion Work Nourishing or Draining? 115
Taking an Inventory of Your Emotion Work 117
Identifying the Emotion Work of Your Colleagues 122
Building an Emotionally Well-Regulated Social Structure, Together 125
Part 2 Building Your Unique Healthy Workplace
5 Creating Communication Workflows for Everyday Emotional Issues 137
Do You Have a Communication Workflow For…? 139
Guidelines for Communication Workflow Meetings 141
Case Study: How Dishwasher Hassles Brought a Workplace Community Together 143
Case Study: Creating a Workflow for Disappointment 147
Case Study: Addressing a Toxic Positivity Bias 149
A Different Kind of Complaints Department 152
Conscious Complaining for Yourself 154
Conscious Complaining with a Partner 156
The Magical Power of Ethical Empathic Gossip 160
6 Good Fences, Clear Boundaries, and Repair Stations 171
The Open-Plan Office Is the Devil's Floorplan 175
Empathic Healing Solutions for the Devil's Floorplan 178
Empathic Design of Repair Stations 179
Fika, Banana Time, and the Science of Intentional Breaks 182
A Note about Enforced Workplace Mindfulness Programs 186
Emotionally Agile Transitions 188
Case Study: Closing an Entire Warehouse Division with Love and Empathy 197
Creating Healthy Transitions by Respecting the Emotions 200
7 When Emotions Are Your Vital Professional Tools 201
How to Identify Different Types of Emotion Professionals 202
Case Study: How Heavy Drinking Uncovered Anxiety Professionals 203
Case Study: Grief Professionals and Hospice Kibble 208
Professional Care for Emotion Professionals 213
8 Nurturing Your Emotionally Well-Regulated Organization 215
Remembering Consciousness and Competence 217
Trusting the Emotions, Always 218
Acknowledgments 221
Appendix 225
The Emotional Vocabulary List 225
An Alternative Emotional Vocabulary List: Weasel Words! 230
Notes 233
Recommended Resources 249
Index 255
About the Author 263