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The Power of Emotions at Work: Accessing the Vital Intelligence in Your Workplace

The Power of Emotions at Work: Accessing the Vital Intelligence in Your Workplace

by Karla McLaren


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An in-depth guide for all workers-employees, managers, and CEOs-and how to engage our emotions in the workplace to create a productive, creative, and truly workable environment. Do emotions belong at work? We've all been taught that "being professional" means suppressing our honest emotions while we're on the clock - but research shows this actually leads to a loss in productivity, diminished creativity, and crushing job dissatisfaction. With The Power of Emotions at Work, award-winning author and empathy expert Karla McLaren teaches communication and empathy skills to workers at all levels, so that we can all build sustainable workplaces where people and projects thrive. You'll explore: How to co-create a healthy and well-balanced social environment that benefits all workers in any type of organization, How to recognize your primary emotional role - and the roles of others, How to support people in your organization who perform the most "emotional labor", Where to find authentic motivation and engagement in your job, How to go from an unintentional community" to a place of genuine belonging, and much more

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Product Details

ISBN-13: 9781683645443
Publisher: Sounds True, Incorporated
Publication date: 08/17/2021
Pages: 288
Sales rank: 533,968
Product dimensions: 8.90(w) x 5.90(h) x 0.90(d)

About the Author

Karla McLaren, M.Ed., is an award-winning author, researcher, workplace consultant, and empathy expert. Her grand unified theory of emotions revalues even the most “negative” emotions and opens new pathways to self-awareness, effective communication, and healthy empathy. Her applied work, Dynamic Emotional Integration®, is a groundbreaking process that reveals the genius and healing power within the emotional realm. Learn more at karlamclaren.com and empathyacademy.org.

Table of Contents

Glossary of Terms ix

Preface xv

Do Our Workplaces Value Us? xx

Introduction: The Great Migration 1

My Intentions for This Book 4

Emotions Are Viral Aspects of Thinking, Acting, and Working 6

Dreaming of Work and Loving Business 8

Building a Healthy Workplace with the Help of Emotions 12

But Let's Break Some Rules First 14

Part 1 Getting to Work on the Situation

1 Five Foundational Models to Help You Access the Power of Emotions 21

Model 1: Identifying Emotional Awareness and Emotional Skills 21

Model 2: Developing Emotionally Well-Regulated Social Structures 23

Model 3: Understanding Where Motivation Really Comes From 25

Model 4: Discovering the Brilliance in Emotions 30

Emotions Are Vital Aspects of Your Social intelligence 31

Introducing the Four Emotion Families 33

Model 5: Knowing That Empathy Is First and Foremost an Emotional Skill 45

The Six Essential Aspects of Empathy 48

2 Five Models and Two Studies: The Power of Emotions at Work 53

Case Study: Are Natalie's Workers Spoiled Brats? 54

The Importance of Repair Stations 56

Case Study: Is Mateo Unempathic? 59

How Hierarchies Can Reduce Empathy - and Encourage Narcissism 61

Restoring Empathy in Simple Ways (Once You Understand How Empathy Works) 67

Large-Group Social Skills Are Uncommon 68

Laying the Foundation for Your Unique Healthy Workplace 72

3 Identifying Emotional Labor and Empathic Workloads 77

Understanding Emotional Labor, Emotion Work, and Empathy Work 81

Observing These Three Forms of Work 85

Identifying Your Keystones: Ambassadors and Connectors 88

Identifying Two More Keystones: Peacemakers and Agitators 93

Using the Genius in Emotions to Support Your Keystones 98

The Emotion Work and Empathy Work of Diversity, Equity, and Inclusion 108

Emotional and Empathic Awareness Supports Everyone 114

4 Is Your Emotion Work Nourishing or Draining? 115

Taking an Inventory of Your Emotion Work 117

Identifying the Emotion Work of Your Colleagues 122

Building an Emotionally Well-Regulated Social Structure, Together 125

Part 2 Building Your Unique Healthy Workplace

5 Creating Communication Workflows for Everyday Emotional Issues 137

Do You Have a Communication Workflow For…? 139

Guidelines for Communication Workflow Meetings 141

Case Study: How Dishwasher Hassles Brought a Workplace Community Together 143

Case Study: Creating a Workflow for Disappointment 147

Case Study: Addressing a Toxic Positivity Bias 149

A Different Kind of Complaints Department 152

Conscious Complaining for Yourself 154

Conscious Complaining with a Partner 156

The Magical Power of Ethical Empathic Gossip 160

6 Good Fences, Clear Boundaries, and Repair Stations 171

The Open-Plan Office Is the Devil's Floorplan 175

Empathic Healing Solutions for the Devil's Floorplan 178

Empathic Design of Repair Stations 179

Fika, Banana Time, and the Science of Intentional Breaks 182

A Note about Enforced Workplace Mindfulness Programs 186

Emotionally Agile Transitions 188

Case Study: Closing an Entire Warehouse Division with Love and Empathy 197

Creating Healthy Transitions by Respecting the Emotions 200

7 When Emotions Are Your Vital Professional Tools 201

How to Identify Different Types of Emotion Professionals 202

Case Study: How Heavy Drinking Uncovered Anxiety Professionals 203

Case Study: Grief Professionals and Hospice Kibble 208

Professional Care for Emotion Professionals 213

8 Nurturing Your Emotionally Well-Regulated Organization 215

Remembering Consciousness and Competence 217

Trusting the Emotions, Always 218

Acknowledgments 221

Appendix 225

The Emotional Vocabulary List 225

An Alternative Emotional Vocabulary List: Weasel Words! 230

Notes 233

Recommended Resources 249

Index 255

About the Author 263

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