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People are the problem. They're always the problem. If a business person goes home frustrated, if they talk with their significant other about it, if they lay awake at night stewing about it, inevitably the problem is some person at work--a colleague, subordinate, or boss.
Handling people issues is every leader's major headache. It's what takes up the majority of their time and--more important--the bulk of their head space. Every leader can and must develop this most important of all management skills.
The Power of People Skills will teach you that there's one primary difference between a great culture and a poor one: a great culture insists on having star players in every key seat, and a poor culture tolerates under performers. In this powerful book, you will learn how to:
|Publisher:||Career Press, Incorporated|
|Product dimensions:||5.20(w) x 8.20(h) x 0.60(d)|
About the Author
Table of Contents
Chapter 1 Attracting Stars Is Lucrative-and So Much More 17
Chapter 2 Determine Whether You Have Stars (or Not) 25
Chapter 3 Distill the Right Attitudes-and Make Them Stick 47
Chapter 4 Take Action With Your Under per formers 67
Chapter 5 Use the Star Chart to Rate Your Current Team 79
Chapter 6 Dispel the People Myths That Most Affect Your Company 93
Chapter 7 Identify Problems That Might Cause Your Stars to Leave 109
Chapter 8 Reward and Develop Your Stars (The "A Box") 119
Chapter 9 Coach Your Potential Stars (The "B Box") 133
Chapter 10 Navigate the Wrong Fits (The "C Box") 145
Chapter 11 Deal With Your Productive-but-Difficults (The "D" Box) 163
Chapter 12 Learn Team Leadership Skills From Parenting 177
Chapter 13 Help Everyone Be Their Best 191
Chapter 14 Master the Coach and Connect Concept 209
Chapter 15 Handle Those Tough HR Conversations 225
Conclusion: Career Lessons From Trevor 239
About the Author 255