The Quality Connection in Health Care: Integrating Patient Satisfaction and Risk Management

The Quality Connection in Health Care: Integrating Patient Satisfaction and Risk Management

by Lynne Cunningham

Hardcover(1st ed)

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Overview

The Quality Connection in Health Care: Integrating Patient Satisfaction and Risk Management by Lynne Cunningham

Integrating quality care and bottom-line performance

Shows how to implement a system that addresses the patient's need for communication and caring while simultaneously integrating the physician's concern for high-quality, clinical care. Presents the author's extensive, nationwide study into the relationship between patient satisfaction and exposure to malpractice litigation.

Based on the first quantitative study of its kind, this book demonstrates the link between patients' feelings about their care and the hospital's bottom-line performance.

Product Details

ISBN-13: 9781555423322
Publisher: Wiley
Publication date: 04/26/1991
Series: Health Management Series
Edition description: 1st ed
Pages: 161
Product dimensions: 6.34(w) x 9.37(h) x 0.76(d)

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