A major emphasis of The Reference Library User is on the various populations using the library and their particular needs. For example, one chapter examines the information needs of deinstitutionalized patrons and presents methods of providing service and a rationale for community outreach. The state program in Rhode Island is outlined, describing efforts to reach community residents through public libraries and the state operated Bookmobile. Other chapters provide strategies for providing reference services to older adults, the learning disabled, the blind, and the physically handicapped.
This informative new volume also deals with general concerns facing librarians today, including determining the audience for both public and academic libraries, educating the user, encouraging nonusers to become library users, and calming irate patrons.
Reference librarians will be particularly interested in the problems and solutions discussed in this new volume, as will library managers and administrators who will always benefit from a fresh perspective on public service for the library user.
Table of ContentsContents Introduction: The Individual and Library Service
- Providing More Than Just an Answer
- The Public and Bibliographic Instruction: Missed Opportunities in Creating a Positive Information Environment
- Providing Reference Assistance for Machine-Readable Materials: The Library of Congress Completes a One-Year Pilot
- Anger in the Library: Defusing Angry Patrons at the Reference Desk (and Elsewhere)
- “No One Wants to See Them”: Meeting the Reference Needs of the Deinstitutionalized
- Serving the Older Adult
- The Invisible Client: Meeting the Needs of Persons With Learning Disabilities
- The Reference Librarian as Audience for NLS Reference Publications
- Servicing the Various Publics at a State Supported Academic Library
- Nonusers of Academic Libraries: Academic Lifestyles and Reference Services
- A Critique of the Information Broker: Contexts of Reference Services