Pub. Date:
McGraw-Hill Professional Publishing
The Six Sigma Way: How to Maximize the Impact of Your Change and Improvement Efforts, Second edition / Edition 2

The Six Sigma Way: How to Maximize the Impact of Your Change and Improvement Efforts, Second edition / Edition 2

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Product Details

ISBN-13: 9780071497329
Publisher: McGraw-Hill Professional Publishing
Publication date: 01/10/2014
Edition description: List
Pages: 448
Product dimensions: 6.30(w) x 9.10(h) x 1.60(d)

About the Author

Pete Pande is founder and President of Pivotal Resources, Inc., an international consulting firm in organizational transformation, performance improvement, and Lean Six Sigma, serving clients in many sectors of business and government.
Bob Neuman is a senior consultant and noted speaker in the area of business improvement methods and Six Sigma.
Roland Cavanagh is a professional engineer with an extensive background in improving manufacturing and service business processes.

Table of Contents

Introduction to the Second Edition vii

A Guide to the Six Sigma Way xv

Part 1 An Executive Overview of Six Sigma

Chapter 1 A Powerful Strategy for Sustained Success 3

Chapter 2 Key Concepts of the Six Sigma System 19

Chapter 3 Applying Six Sigma to Service and Manufacturing 41

Chapter 4 The Six Sigma Roadmap 57

Part 2 Gearing Up and Adapting Six Sigma to Your Organization

Chapter 5 Is Six Sigma Right for Us Now? 73

Chapter 6 How and Where Should We Start Our Efforts? 87

Chapter 7 Leadership Actions to Launch and Guide the Effort 103

Chapter 8 Preparing Black Belts and Other Key Roles 115

Chapter 9 Training Your Organization for Six Sigma 129

Chapter 10 The Key to Successful Improvement: Selecting the Right Six Sigma Projects 135

Part 3 Implementing Six Sigma: The Roadmap and Tools

Chapter 11 Identifying Core Processes and Key Customers (Roadmap Step 1) 153

Chapter 12 Defining Customer Requirements (Roadmap Step 2) 173

Chapter 13 Measuring Current Performance (Roadmap Step 3) 195

Chapter 14 Six Sigma Process Improvement (Roadmap Step 4A) 237

Chapter 15 Six Sigma Process Design/Redesign (Roadmap Step 4B) 293

Chapter 16 Expanding and Integrating the Six Sigma System (Roadmap Step 5) 341

Chapter 17 Advanced Six Sigma Tools: An Overview 361

Conclusion: Twelve Keys to Success 385

Appendix 389

Notes 391

Glossary 397

References 409

Acknowledgments 413

Index 417

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