The Skilled Helper: A Problem-Management Approach to Helping, 6/e / Edition 6 available in Other Format
This quintessential book for helpers is internationally recognized for its successful problem-management approach to effective helping. Emphasizing the collaborative nature of the therapist-client relationship and using a practical, three-stage model that drives client problem-managing and opportunity-developing action, Egan leads readers step by step through the counseling process, while giving them a feeling for the complexity inherent in any helping relationship. As readers master the various steps of the helping model, they are able to improve their competence and confidence measurably.
Table of ContentsPART I: LAYING THE GROUNDWORK. 1. Introduction. Formal and Informal HelpersA Very Brief History. What Helping Is About. Does Helping Help? The Good, the Cautionary, and the Bad News. Is Helping for Everyone? What This Book IsAnd What It Is Not. Moving From Smart to Wise: Managing the Shadow Side of Helping. 2. Overview of the Helping Model. A Natural Problem-Management Process. The Skilled-Helper Model. Stage I: The Current State of AffairsClarification of the Key Issues Calling for Change. Stage II: The Preferred ScenarioHelping Clients Determine What They Need and Want. Stage III: Strategies for ActionHelping Clients Discover How to Get What They Need and Want. Action: Making It All HappenHelping Clients Turn Decisions into Problem-Managing Action. Ongoing Evaluation of the Helping Process: How Are We Doing? Flexibility in the Use of the Model. Developing a Whole-Process Mentality: Miniversions of the Entire Model. Understanding and Dealing With the Shadow Side of Helping Models. 3. The Helping Relationship: Values in Action. The Helping Relationship. The Working Alliance. The Culture of Helping: Values in Action. The Value of Respect. The Value of Genuineness: Beyond Professionalism and Phoniness. The Value of Client Empowerment: Helping Clients Develop Self-Responsibility. A Working Charter: The Client-Helper Contract. Shadow-Side Realities in the Relationship. PART 2: BASIC COMMUNICATION SKILLS FOR HELPING. 4. Attending, Listening, and Understanding. Attending: Being Visibly Tuned into Clients. Active Listening. The Shadow Side of Listening to Clients. Listening to Oneself: The Helper'sShadow Conversation. 5. Basic Empathy. The Three Dimensions of Responding Skills: Perceptiveness, Know-How, and Assertiveness. Basic Empathy: Communicating Understanding to Clients. The Key Elements of Basic Empathy. Principles to Guide the Use of Basic Empathy. Poor Substitutes for Empathy. Tactics for Communicating Empathy. A Caution: The Importance of Empathic Relationships. 6. The Art of Probing and Summarizing. Principles in the Use of Probes. The Art of Summarizing: Providing Focus and Direction. Integrating Communication Skills: The Seamless Use of Attending, Listening, Understanding, Empathy, Probing, and Summarizing. Becoming Proficient at Communication Skills. The Shadow Side of Communication Skills. PART III: STAGE I OF THE HELPING MODEL AND ADVANCED COMMUNICATION SKILLS. 7. Step I-A: Helping Clients Tell Their Stories. The Goals of Step I-A. Helping Clients Explore Problem Situations and Unexploited Opportunities. Unexploited Opportunites. The Shadow Side of Step I-A. Evaluation Questions for Step I-A. 8. Reluctant and Resistant Clients. ReluctanceMisgivings About Change. ResistanceReacting to Coercion / Principles for Managing Reluctance and Resistance. 9. Step I-B: I. The Nature of ChallengingHelping Clients Challenge Themselves. Introduction to Challenging: Helping Clients Deal with Their Blind Spots. The Goals of Challenging. The Content of Challenge: Common Dysfunctional Mind-Sets and Behavior Found in Helping Settings. Challenge and the Shadow Side of Clients: Shadow-Side Responses to Challenge. Challenge and the Shadow Side of Helpers. 10. Step I-B: II. Specific Challenging Skills. Advanced Empathy: The Message Behind the Message. Information Sharing: From New Perspectives to Action. Helper Self-Disclosure. Immediacy: Direct, Mutual Talk. Using Suggestions and Recommendations. Confrontation. Evaluation Questions for Step I-B. 11. Step I-B: III. The Wisdom of Challenging. Guidelines for Effective Challenging. Linking Challenge to Action. Evaluation Questions for Step I-B. 12. Step I-C: Leverage: Helping Clients Work on the Right Things. Clients as Decision Makers. The Goals of Step I-C. Screening: The Initial Search for Leverage. Leverage: Working on Issues That Make a Difference. Focus and Leverage: The Lazarus Technique. Step I-C and Action. Evaluation Questions for Step I-C. PART IV: STAGE II: HELPING CLIENTS DETERMINE WHAT THEY NEED AND WANT. 13. Step II-A: What Do You Need and Want? Possibilities for a Better Future. Possibilities for a Better Future. Skills for Identifying Possibilities for a Better Future. Possibilities for a Better Death: A Case. A Family Case. Evaluation Questions for Step II-A. 14. Step II-B: What Do You Really Want? (Moving from Possibilities to Choices). From Possibilities to Choices. Helping Clients Shape Their Goals. Needs versus Wants. Emerging Goals. Adaptive versus Stretch Goals. Action Bias as a Metagoal. Evaluation Questions for Step II-B. 15. Step II-C: CommitmentWhat Are You Willing to Pay for What You Want? Helping Clients Commit Themselves. Stage II and Action. The Shadow Side of Goal Setting. Evaluation Questions for Step II-C. PART V: STAGE III: HELPING CLIENTS WORK FOR WHAT THEY NEED AND WANT. 16. Step III-A: Strategies for ActionWhat Do I Need to Do to Get What I Need and Want? How Many Ways Are There To Get What I Need and Want? What Resources Do I Need to Get What I Want? The Focus on Social Support. What Working Knowledge and Skills Will Help Me Get What I Need and Want? Linking Strategies to Action. Evaluation Questions for Step III-A. 17. Step III-B: Best-Fit StrategiesWhat Strategies Are Best for Me? What's Best for Me? The Case of Bud. Helping Clients Choose Best-Fit Strategies. Strategy Sampling. A Balance-Sheet Method for Choosing Strategies. Linking Step III-B to Action. The Shadow Side of Selecting Strategies. Evaluation Questions for Step III-B. 18. Step III-C: Helping Clients Make PlansWhat Kind of Plan Will Help Me Get What I Need and Want? No Plan of Action: The Case of Frank. How Plans Add Value to Clients' Change Programs. Shaping the Plan: Three Cases. Humanizing the Technology of Constructive Change. Evaluation Questions for Step III-C. PART VI: THE ACTION ARROW: MAKING IT ALL HAPPEN. 19. Making It All Happen: Helping Clients Get What They Want and Need. Helping Clients Become Effective Tacticians. Getting Along Without a Helper: Developing Social Networks for Supportive Challenge. The Shadow Side of Implementing Change. Evaluation Questions for the Action Arrow. APPENDICES. Chapter 1: The Self-Help Movement. Chapter 2: A Future-Centered Approach to Helping. Using The Model as a "Browser": The Search for Best Practice. Becoming A Skilled Helper: The Basic Steps of the Training Process. Chapter 15: The Balance-Sheet Methodology.