Do you feel like you’re not heard but you don’t want to have to scream?
Personal development coach Mary Hartley explains the secrets of assertiveness – of how to communicate with other people in ways that are confident, effective – but also considerate. Mary reveals the simple steps you can take to help you relate to other people honestly and openly in every area of your life – at work, with your friends and family and in your love life. You will discover that you can be true to yourself and your needs without hurting or diminishing other people.
• What assertiveness is and why it matters
• How to avoid aggression, passivity and manipulation
• Tips for handling tricky situations including put-downs and dealing with bullies
• Mastering assertive body language and communication
Packed with practical strategies and exercises, this book will show you how to be confident, assured and proactive – with style.
|Product dimensions:||4.90(w) x 7.80(h) x 0.70(d)|
About the Author
Mary contributes regularly on various aspects of communication and personal development in publications such as The Guardian, Daily Mail, The Sun and Psychologies, and has participated in discussions on Radio One, Capital Radio, BBC Radio Scotland, BBC Radio Jersey and Radio Shropshire. She was also the consultant for a BBC Learning Zone program on managing anger.
Table of Contents
1 What is a Smart Girl? 1
2 The Bulldozer, the Pushover, the Snake-and the Star 14
3 Getting the Right Mindset 50
4 Step-by-step Guide to Assertive Communication 66
5 How to Say It-Smart Body Language 80
6 Saying No Without Losing Your Friends or Your Job 98
7 Dealing with Criticism 121
8 Tricky Situations in Your Personal and Social Life 145
9 Dealing with Difficult People 174
10 Praise and Compliments 185