Why an organization's response to digital disruption should focus on people and processes and not necessarily on technology.
Digital technologies are disrupting organizations of every size and shape, leaving managers scrambling to find a technology fix that will help their organizations compete. This book offers managers and business leaders a guide for surviving digital disruptionsbut it is not a book about technology. It is about the organizational changes required to harness the power of technology. The authors argue that digital disruption is primarily about people and that effective digital transformation involves changes to organizational dynamics and how work gets done. A focus only on selecting and implementing the right digital technologies is not likely to lead to success. The best way to respond to digital disruption is by changing the company culture to be more agile, risk tolerant, and experimental.
The authors draw on four years of research, conducted in partnership with MIT Sloan Management Review and Deloitte, surveying more than 16,000 people and conducting interviews with managers at such companies as Walmart, Google, and Salesforce. They introduce the concept of digital maturitythe ability to take advantage of opportunities offered by the new technologyand address the specifics of digital transformation, including cultivating a digital environment, enabling intentional collaboration, and fostering an experimental mindset. Every organization needs to understand its “digital DNA” in order to stop “doing digital” and start “being digital. ”
Digital disruption won't end anytime soon; the average worker will probably experience numerous waves of disruption during the course of a career. The insights offered by The Technology Fallacy will hold true through them all.
A book in the Management on the Cutting Edge series, published in cooperation with MIT Sloan Management Review .
About the Author
Gerald C. Kane is Professor of Information Systems at Boston College.
Anh Nguyen Phillips is Research Lead at Deloitte Center for Integrated Research.
Jonathan R. Copulsky, a retired Principal of Deloitte Consulting LLP, teaches marketing, branding, and marketing technology at Northwestern University.
Garth R. Andrus is a Principal at Deloitte Consulting LLP.
Table of Contents
Series foreword vii
Introduction: Digital Disruption-The Cyclone Has Arrived 1
I Navigating Digital Disruption
1 Digital Disruption is No Secret 13
2 Digital Disruption Is Really about People 29
3 Moving beyond the Digital Transformation Hype 39
4 Digital Strategy for an Uncertain Future 55
5 The Duct Tape Approach to Digital Strategy 69
II Rethinking Leadership and Talent for a Digital Age
6 Digital Leadership Is Not Magic 81
7 What Makes Digital Leadership Different? 95
8 The Digital Talent Mindset 109
9 Making Your Organization a Talent Magnet 123
10 The Future of Work 139
III Becoming a Digital Organization
11 Cultivating a Digital Environment 155
12 Organizing for Agility 169
13 Strength, Balance, Courage, and Common Sense: Becoming Intentionally Collaborative 183
14 Test Fast, Learn Fast, Scale Fast 199
15 Moving Forward: A Practical Guide 217
Conclusion: There's No Going Back to Kansas 237
What People are Saying About This
Being a digital organization is an imperative of our time, yet workable paths forward are still largely unmapped. The authors manage to provide some of the most meaningful insights available on how to move forward faster and more sustainably to craft a digital DNA in a deeply disruptive world. Dion Hinchcliffe, VP and Principal Analyst, Constellation Research; author of Social Business by Design
Packed with data, interviews and engaging examples, The Technology Fallacy i s a compelling case for companies' need to adapt to current conditions not just by using technology, but by structuring systems and training leaders to embrace continuous learning and adaptivity. It's also a fantastic guide for how to get started. Eric Ries, author of The Lean Startup and The Startup Way
The Technology Fallacyis the perfect read for leaders challenged to respond to the disruption caused by digital technologies! The book does a brilliant job of focusing leaders on the specific actions that they can take to build their organizations' digital capacity and not getting dazzled by the technologies themselves. Atish Gude, Chief Strategy Officer, NetApp, Inc.
There is no shortage of literature on the topic of digital disruption, with the dominant focus on technology trends. However, for anyone that is experiencing digital disruption, it is painfully obvious that the real competency to develop is how to organizationallyvia people, talent, and culturenavigate a rapidly changing environment. Fortunately, The Technology Fallacy does a brilliant job of filling this gap. Marcus Shingles, digital transformation practitioner and former CEO of XPRIZE
The Technology Fallacy is the technology book business leaders have been waiting for. Few of us are technology experts, but we know that top talent and agile teams are paramount to digital success. I applaud the authors for sharing their insights on these issues. Scott W. Wine, Chairman & CEO, Polaris Industries
This is a timely and very relevant book for executives struggling to lead organizations through digital transformation. Using data from multiple years of global surveys, the authors zero in on the key organizational and cultural issues that executives need to address, and provide practical advice on how they can build digital capabilities and capacity for transformation. Maryam Alavi, Dean and Stephen P. Zelnak, Jr. Chair; Professor of IT Management; Scheller College of Business, Georgia Institute of Technology