The Technology Payoff: How to Profit with Empowered Workers in the Information Age

The Technology Payoff: How to Profit with Empowered Workers in the Information Age

Paperback

$24.95
View All Available Formats & Editions
Use Standard Shipping. For guaranteed delivery by December 24, use Express or Expedited Shipping.

Product Details

ISBN-13: 9780595199099
Publisher: iUniverse, Incorporated
Publication date: 09/02/2001
Pages: 292
Product dimensions: 6.00(w) x 9.00(h) x 0.66(d)

Table of Contents

Prefacevii
Part IBusiness is Different in the 1990s1
Chapter 1The Business Environment of the 1990s3
Everything Is Different in the 1990s4
Information Technology and the Drivers of Change6
The Changing World of Information Technology11
Summary17
Chapter 2New Paradigms for Business18
Success Beyond the Bottom Line19
Success When There Is No Bottom Line21
Enduring Vision, Flexible Strategy23
The Customer-Driven Enterprise26
Focus on Excellence--Your Own and Others'28
Empowered Workers29
Measuring Results30
Summary31
Chapter 3The New Organization for the 1990s33
The Failure of the Hierarchical Organization34
Modifying the Hierarchical Organization Is Not Enough35
The Death of the Hierarchical Organization37
The New Organization: Maximizing the Span of No Control39
Summary42
Part IIIdentifying Your Information Needs45
Chapter 4Business Strategy and Information Technology Strategy47
Why Bother with Information Technology Strategy?48
Vision and Strategy for a Federated Organization49
Integrating Information Technology Strategy with Business Strategy51
Information Technology Vision and Strategy55
Information Technology Architecture To Support Information Technology Strategy56
Strategy Costs Money in the Short Term58
Summary59
Chapter 5Focusing Information Technology on the Bottom Line60
The Importance of Information Technology Expenditures60
Information Technology Compared with Other Support Activities63
Sources of Value of Information Technology65
Managing Your Information Technology Portfolio69
Costs and Value of the Infrastructure74
Outsourcing76
Communicating Information Technology Results in Business Terms81
Summary83
Chapter 6Holistic Business Process Design84
Reasons to Change Your Business Processes85
Evolutionary Change or Revolutionary Change87
Conventional Business Process Design89
A New Approach: Holistic Process Design92
Selecting and Defining the Business Process95
The Process Design Team98
Creating the Design100
Special Design Criteria for a Federated Organization106
The End of the Design Process107
Traps, Warnings, and Pitfalls107
Summary109
Chapter 7Discovering Information Needs and Opportunities110
Who Needs Information and Why110
Potential Uses of Information113
A Checklist for Finding Information Opportunities124
Traps, Warnings, and Pitfalls125
Summary126
Part IIIGetting the Information You Want127
Chapter 8The Role of Users in Building Information Systems129
The System Development Life Cycle130
The Necessity of User Involvement in System Development134
Improving the System Development Life Cycle137
Purchasing a Custom Built System141
User-Developed Systems142
Purchasing a Package142
User Roles in Information System Operations144
Summary145
Chapter 9Information Technology Architecture147
The Need for Information Technology Architecture148
Mainframe Architecture150
Client/Server Architecture151
Information Technology Architecture for a Federated Organization152
Application/Infrastructure Architecture155
Components of the Infrastructure158
Some Consequences of the Application/Infrastructure Architecture165
Summary167
Chapter 10Validating Your Information Technology Strategy169
Testing Your Information Technology Strategy for Feasibility170
Meeting Business Needs with Today's Information Technology171
Today's Technology Base174
Generic Uses of Today's Technologies180
Organizational Constraints183
Working With Other Stakeholders186
Summary187
Chapter 11People and Organization189
New Roles and Skills for Information Technology Professionals190
Changing Careers of Information Technology Professionals194
Staffing the New Information Technology Function195
Other People with Information Technology Responsibilities198
Organizing Information Technology to Meet Business Needs199
The Chief Information Officer202
Information Technology as a "Business Within a Business"204
The Role of the CEO in Information Technology Success206
Summary208
Part IVInto the 21st Century211
Chapter 12Information for the Organization of 2004213
Business in 2004214
Information Technology in 2004217
New Kinds of Information Systems to Meet Changing Business Needs222
An Information Technology Vision for 2004 and a Strategy to Realize It226
A Note of Caution229
Summary230
Chapter 13Reverberations Into Society231
Impacts of Information Technology on Daily Life232
Impact on Society236
Opportunities for Business244
Information Technology and the United States in the 21st Century246
Summary247
Endnotes249
Index257

Customer Reviews

Most Helpful Customer Reviews

See All Customer Reviews