This revised edition includes 10 more tutorials based on the up-to-the-minute experiences of Jane Laino. This easy-to-read guide explains how to handle the complicated aspects of managing your telecommunications resources, including PBX, automatic call distributors, voice mail, automated attendant, interactive voice response, fax retrieval, call accounting, cost allocation, facilities management, cabling, local access, and long distance services.
Author Biography: Jane Laino is founder and CEO of Digby 4 Group, Inc., a New York City-based professional services company that assists organizations in managing their telecommunications resources. Digby 4 is known for providing clients with a comfortable and comprehensive approach to the purchase and the management of telephone systems and services. Jane writes monthly tutorials for Teleconnect magazine, a CMP Media, LLC, publication.