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The Toyota Engagement Equation: How to Understand and Implement Continuous Improvement Thinking in Any Organization

The Toyota Engagement Equation: How to Understand and Implement Continuous Improvement Thinking in Any Organization

by Tracey Richardson, Ernie Richardson


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The formula for Lean success! Toyota veterans reveal how to build continuous improvement into your company’s DNA

Ever since Toyota introduced the revolutionary Toyota Production System (TPS), businesses have tried to replicate Toyota’s success. Few have succeeded over the long term. What businesses have failed to realize is that TPS calls for a fundamentally different way of thinking.

Now, at long last, here is a straightforward guide that make sense of the thinking culture behind Toyota’s phenomenal success. In its pages, authors Tracey and Ernie Richardson speak from the heart as Toyota employees who worked in the Kentucky factory when the company was first introducing its people-first approach in the U.S., and went on in the ensuing decades to teach Lean thinking around the world.

In The Toyota Engagement Equation, the authors take you through Toyota’s own journey of discovery. This deep dive into the company’s game-changing work practices reveals how employees were developed, how they were taught to spot and define problems through standardization, how they were coached to solve them, and how they were encouraged to improve their thinking as they moved forward.

And you’ll see how Toyota developed this simple but profoundly effective approach into an overall management system—and how you can achieve amazing results in your company through the same system.

In the world of Lean design and implementation handbooks, The Toyota Engagement Equation stands out as a fresh, unique, and authoritative guide to building your business into the Toyota of your industry. As the authors see it, TPS has now evolved to the “Thinking People System!”

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Product Details

ISBN-13: 9781259837425
Publisher: McGraw-Hill Professional Publishing
Publication date: 07/31/2017
Edition description: Student
Pages: 272
Sales rank: 849,430
Product dimensions: 6.00(w) x 9.10(h) x 1.10(d)

About the Author

Tracey Richardson is founder and co-owner of Teaching Lean, Inc. She has many decades of experience in Toyota methodologies, including, Toyota Way, Toyota Business Practices (8 Step Problem Solving), Toyota Production System, Standardized work, A3, Strategy Deployment, Visual Management, and Worksite Communication.

Ernie Richardson is also founder and co-owner of Teaching Lean, Inc. Ernie retired from Toyota after 25 years of service holding high-level manufacturing and HR positions. Ernie is also experienced in the Toyota Way, Toyota Business Practices, A3, Toyota Production System, Human Resources Policy Management/Strategy Deployment, Standardized work, Medical and Safety Management, and Gemba Walks.

Table of Contents

Foreword vii

Acknowledgments xv

Introduction 1

Part 1 Leading and Learning in Georgetown, Kentucky

1 The Phone Call 11

2 Early Days at Toyota 25

3 Becoming a Leader 51

Part 2 Elements of a Thinking System

4 Discipline and Accountability: The Key to Continuous Improvement Thinking 73

5 Go to See 93

6 Grasp the Situation 107

7 Get to Solution 135

8 Get to Standardization 163

9 Get to Sustainability 175

10 Get to Stretch 185

Part 3 Everybody Everyday Engaged

11 Management That Puts People First 197

12 Aligning People and Purpose 217

13 Reflections 237

Index 247

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