Table of Contents
Part 1 Your Introduction to Management Masterclass
Introduction 7
Chapter 1 Becoming a manager 8
Chapter 2 Managing people 20
Chapter 3 Managing a team 38
Chapter 4 Managing your work 52
Chapter 5 Communicating effectively 70
Chapter 6 Managing a project 92
Chapter 7 Managing yourself 108
Surviving in tough times 120
Part 2 Your People Management Masterclass
Introduction 125
Chapter 8 What is people management? 126
Chapter 9 What do people managers do? 138
Chapter 10 Motivating people in the workplace 158
Chapter 11 People management styles 174
Chapter 12 Tools for people management 188
Chapter 13 How people managers manage performance 212
Chapter 14 How people managers develop their teams 228
7×7 240
Part 3 Your Leading Teams Masterclass
Introduction 247
Chapter 15 Getting started with your team 248
Chapter 16 Alignment and goal-setting for your team 262
Chapter 17 Delegating and managing the work within your team 276
Chapter 18 Optimal communication within your team 292
Chapter 19 Motivating poor performers in your team 308
Chapter 20 Inspiring high performers in your team 324
Chapter 21 Creating and maintaining a culture of excellence 340
7×7 351
Part 4 Your Appraisals Masterclass
Introduction 361
Chapter 22 Setting the context: why appraise? 362
Chapter 23 Formulating an effective appraisal 374
Chapter 24 The appraiser's role, I: setting the framework 386
Chapter 25 The appraiser's role, II: attitudes and approaches 400
Chapter 26 The interview, I: reviewing achievement 412
Chapter 27 The interview, II: looking ahead 426
Chapter 28 Completing the appraisal: after the interview 440
7×7 450
Answers 456
Notes 457
