The Volunteer Management Handbook

The Volunteer Management Handbook


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The Volunteer Management Handbook by Tracy D. Connors

"Until now, we and other nonprofits had to find out the hard way by trial and error that garnering the energies of today s volunteers means answering their special needs. That s where The Volunteer Management Handbook comes in, with helpful, practical, and proven solutions to the often overlooked problems of effectively managing volunteer efforts."
From the Foreword by Kathleen Behrens Executive Director, New York Cares

The VolunteerManagement Handbook

Drawing on the experience and expertise of recognized authorities on nonprofit organizations, The Volunteer Management Handbook offers the nonprofit manager a complete guide to establishing and maintaining an active and effective volunteer program. In one handy reference volume, the Handbook offers practical guidance on such essential issues as:

  • Motivating people to volunteer their time and services
  • Developing a detailed Volunteer Management Policy Manual
  • Recruitment, orientation, and retention
  • Training volunteers
  • Recognition and reward systems for volunteers
  • Volunteers and the law: liabilities, immunities, and responsibilities

Designed for all nonprofit and fund-raising professionals as well as volunteer leaders, The Volunteer Management Handbook is an indispensable reference that is unsurpassed in both the breadth and depth of its coverage.

Product Details

ISBN-13: 9780471106371
Publisher: Wiley
Publication date: 11/28/1995
Series: Wiley Nonprofit Law, Finance and Management Series , #42
Pages: 407
Product dimensions: 7.54(w) x 10.33(h) x 1.42(d)

About the Author

About the editor

TRACY DANIEL CONNORS is President of the BelleAire Institute, a management communications and publishing organization. He has served in a variety of management positions in nonprofit, government, and business organizations. His previous positions include Director of Satellite Learning Services for the U.S. Chamber of Commerce; Deputy Director of the U.S. Navy's Command Excellence and Leader Development Program; and officer, board member, or professional staff director of numerous nonprofit organizations. Mr. Connors is also the editor of The Nonprofit Management Handbook: Operating Policies and Procedures; The Nonprofit Organization Handbook; and Financial Management for Nonprofit Organizations.

Table of Contents

Partial table of contents:


Metaphors and Visions for the Voluntary Sector (J. Van Til).

Motivating People to Volunteer Their Services (M. Meneghetti).

Recruitment, Orientation, and Retention (J. Bradner).

Training and Development of Volunteers (S. Lulewicz).


Policies for Volunteer Programs (L. Graff).

Administration of Volunteer Programs (A. Stepputat).

Episodic Volunteering (N. Macduff).

Reward and Recognition Systems for Volunteers (E. Peach & K. Murrell).

The Role of Volunteers in Fund-Raising (E. Estes).


General Liabilities and Immunities (C. Quattrocki).

Board Member Liability and Responsibility (K. Vargo).

Risk Management Strategies (K. Vargo).

National Service: Twenty Questions and Some Answers (J. Van Til).



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