The Workflow Imperative: Building Real World Business Solutions

The Workflow Imperative: Building Real World Business Solutions

by Thomas M. Koulopoulos


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the Workflow Imperative Building Real World Business Solutions Thomas M. Koulopoulos Do your competitors lure your customers away as you sit with yesterday’s market information buried in the in box? Sluggish information systems can sandbag an operation and leave you at a disadvantage while companies with automated workflow environments are responding faster and hitting the market with products that customers want, when they want them. Now you can break the paper chain phenomena and build a lean and responsive business with the business process technology that everyone is talking about: automated workflow. Workflow technology has revolutionized the way modern businesses manage information, allowing individuals to engineer change based on continual, instantaneous feedback. This popular new technology works hand-in-glove with Total Quality Management (TQM) and will allow you to:

  • Slash process cycle time
  • Accelerate product innovation
  • Increase customer responsiveness
Written by the industry’s leading authority on workflow, The Workflow Imperative explains workflow automation in simple, clear, and easy-to-understand terms. The book contains everything you need to know, plan, and manage both the workflow process and the technology. You’ll learn about the history of workflow, its impact on conventional business models, its relationship to reengineering, as well as the technology itself. You’ll be able to quickly and easily define your organization’s workflow requirements by using one of several methods of analysis presented in the book. Which type of reengineering is for you? Case studies of actual implementations illustrate options, plus the author explains how to combine any of four development methods and three process models so you can customize the application that’s best for you. You’ll also get plenty of help evaluating the myriad of workflow applications flooding today’s market. The author details exactly what each workflow component will and will not do, so you can tailor your choice to fit your organization and its existing technological needs. Whether you’re looking for solutions to support reengineering or just want to simplify information management, The Workflow Imperative has the answers you need in a language you can understand.

Product Details

ISBN-13: 9780471286851
Publisher: Wiley
Publication date: 03/29/1995
Pages: 256
Product dimensions: 6.36(w) x 9.17(h) x 0.88(d)

About the Author

About the Author Thomas M. Koulopoulos, President and Founder of Delphi Consulting Group, is an internationally known lecturer and consultant, and developer of the Time-based Analysis method, which he has taught to more than 2000 organizations. Recognized world wide as the industry authority on the subject of workflow and technologies for business process redesign, he was named one of the top six consultants in the information industry by Information Week magazine. His insights and frequent commentary on workflow, in publications such as ComputerWorld, BusinessWeek, Byte, and PC Magazine, have also made him one of the industry’s most sought after speakers, with lectures and seminars around the world.

Table of Contents


An Opportunity for Change.

Human Factors and Re-engineering.

Designing Workflow Applications: A New Perspective.

Empowerment: The Reality.


Technology Components of Workflow.

Evaluating Workflow.

Workflow: In Search of Standards.


Future Directions.

Glossary of Workflow Terms.

Suggested Readings.


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