In the medical reports she transcribes for a living, Nancy Anne Nash would be identified as a "thin white female in no acute distress." In reality, she is in moderate distress and leading a troubled life, loving unsuitable men for all the wrong reasons. At work for Seattle-based Professional Dictation, she shines and is a leader in her field, while back home her life is complicated by boyfriend Tim, an alcoholic, twice-divorced father of two whom Nancy becomes determined to "fix." Along the way she enlists the aid of Tim's daughter, Angela. Unfortunately, the emotional scars left from a childhood of chaos and instability prove too powerful to fix, and Nancy slowly self-destructs in a vortex of poor choices, good drugs, and very bad people, among them a self-absorbed female boss who destroys the one place where Nancy finds strength. Despite the odds, will she triumph and learns along the way that love isn't love if it hurts?