This book provides a complete overview of timeshare development and operation models. The authors take a comprehensive look at the present and future of this growing segment of the hospitality industry, including specialized approaches to marketing, human resources, service quality, finance, legal considerations and professional ethics.
Timeshare, or vacation ownership, is a relatively recent leisure phenomenon. It emerged in the late 1950s as a way to secure extra capital resources to fund property expansion. Shareholders had the right to use these properties on a regular basis. Although arrangements have grown in complexity and variation, the model allows for customers to buy rights to use a property for a fixed time period each year. Timeshare arrangements have experienced rapid international growth particularly in the last fifteen to twenty years and are now an important vacation arrangement. Most of the world's major hotel and resort developers now operate timeshare properties. Firms like Marriott, Hilton, Hyatt, Disney and Ramada have brought a new formality and legitimacy to timeshare development and operation.
|Publisher:||Taylor & Francis|
|Sold by:||Barnes & Noble|
|File size:||3 MB|
About the Author
Professor Randall Upchurch holds the American Resort Development Association Chair in Vacation Ownership at the Rosen College of Hospitality Management at the University of Central Florida, Orlando, Florida, USA. Professor Upchurch is the only full professor in the topic and has extensive links with the vacation ownership industry in the United States.
Professor Conrad Lashley is Professor of Leisure Retailing at the Centre for Leisure Retailing at the Nottingham Business School. His research interests have largely been concerned with service quality management, and specifically employee empowerment in service delivery. He works closely with several major industry organizations including the British Institute of Innkeeping, J. D. Wetherspoon and McDonald’s Restaurants Limited.
Table of ContentsChapter 1: Evolution of the timeshare industry
Chapter 2: Timeshare resort development and financing
Chapter 3: Real estate development
Chapter 4 Consumers and consumer behaviour
Chapter 5: Relationship marketing selling and beyond
Chapter 6: Consumer finance
Chapter 7: Human resource management in timeshare operations
Chapter 8: Managing service quality in timeshare
Chapter 9: Home owners associations and stakeholder management
Chapter 10: Business ethics and ethical practice
Chapter 11: The future of timeshare: a matter of strategy