Tongue Fu!: How to Deflect, Disarm, & Difuse Any Verbal Conflict

Tongue Fu!: How to Deflect, Disarm, & Difuse Any Verbal Conflict

by Sam Horn


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Tongue Fu!: How to Deflect, Disarm, & Difuse Any Verbal Conflict by Sam Horn

If you've ever been tongue-tied - or if you've ever given a tongue-lashing (and regretted it), Tongue Fu! offers constructive alternatives that will turn hostility into harmony and help you avoid a mental breakdown in the face of aggression. With straightforward strategies and proven techniques, Tongue Fu! examines almost every kind of verbal conflict - from fights with your spouse or a stalemate with the kids - and shows how to use martial arts for the mind and mouth to deflect attacks, disarm disputes, and defuse any explosive situation. With Tongue Fu! you will learn words to use (and words to lose) in tense situations, the power of the phrase "You're right," the tools to use when people push your "hot buttons," how to handle a verbal bully who enjoys attacking and tormenting, how to gracefully exit an argument, what to say when you don't know what to say, how to use silence to your advantage, how to be pleasantly unpleasant, and how to take charge of your emotions.

Product Details

ISBN-13: 9780312152277
Publisher: St. Martin's Press
Publication date: 03/28/1997
Pages: 256
Sales rank: 409,560
Product dimensions: 5.47(w) x 8.21(h) x 0.72(d)

About the Author

Sam Horn, president of Action Seminars, has given workshops to 350,000 people in more than fifty cities across the country and has also written Concrete Confidence. She hosts a weekly radio show called Sam Says on Maui's most-listened-to station, KLHI. Tongue Fu! has been featured in Family Circle, Cosmopolitan, Reader's Digest, and USA Today, to name a few. Her impressive client list includes Young President's Organization, Hewlett-Packard, U.S. Navy, the IRS, American Bankers Association, and Four Seasons Hotels. She is a member of the National Speakers Organization, and she lives in Maui, Hawaii, with her family.

Table of Contents

Author's Notexv
Part I.Respond Rather Than React
1.Fast-Forward Through Frustration3
2.Handle Hassles with Fun Fu!12
3.Talk People Through Their Troubles20
4.End Complaints Instantly26
5.Gracefully Exit Arguments35
6.Name the Game42
7.Tongue Glue48
8.What to Say When You Don't Know What to Say55
9.Find Solutions, Not Fault62
Part II.Words to Lose, Words to Use
10.Acknowledge, Don't Argue71
11.Become a Coach, Not a Critic77
12.Turn Orders Into Requests82
13.Clear Away the "Can't Because" Barrier88
14.Become Problem Free94
15.Avoid Going to Extremes99
Part III.Turn Conflicts into Cooperation
16.Listen Up!109
17.Rules for Unruly Behavior116
18.Defuse Disputes124
19.Approach with an Open Mind129
20.Share Control135
Part IV.Get More of What You Want, Need, and Deserve
21.Choose Your Battles145
22.Say No152
23.Terminate Tactfully160
24.Act and Feel Confident168
25.Five Principles of Persuasion177
26.Break Free from Bullies185
27.Give People a Fresh Start193
28.Take Charge of Your Emotions!199
29.Maintain a Positive Perspective206
30.Ki'Em with Kindness214
Epilogue: Turn Intentions into Actions224
Recommended Reading233

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