ISBN-10:
1884015220
ISBN-13:
9781884015229
Pub. Date:
06/18/1996
Publisher:
Taylor & Francis
Total Quality and Organization Development / Edition 1

Total Quality and Organization Development / Edition 1

by Joe Petrick, William Lindsay

Hardcover

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Product Details

ISBN-13: 9781884015229
Publisher: Taylor & Francis
Publication date: 06/18/1996
Series: Total Quality Management Series
Pages: 408
Product dimensions: 6.00(w) x 9.00(h) x 1.06(d)

Table of Contents

WHY TOTAL QUALITY IN ORGANIZATION DEVELOPMENT?
The Nature of OD
Driving forces Reshaping the OD Environment
History and Approaches to OD in the U.S.
HRM, OT, and Total Quality
The House of Total Quality: An OD Opportunity
Ethical Work Culture and Expanding OD Roles
TQM Standards and the House of Total Quality
OD, HRM, and the Total Quality Difference
Barriers and Responses to Total Quality OD Implementation
Review/Discussion Questions and Endnotes
Abstracts/Case Study: GTE Directories Company
OVERVIEW OF TOTAL QUALITY
The Concept of Total Quality
History of Total Quality
Three Streams of Quality History
The Era of the Quality Gurus
Review/Discussion Questions and Endnotes
Abstracts/Case Study: Lincoln Electric Company
CUSTOMER SATISFACTION: TQ AND OD STRATEGY DIMENSIONS
Total Quality Business Strategy
Total Quality Business Strategy Planning
Total Quality Business Strategy Management
Total Quality OD Strategy
Total Quality OD Strategy Planning
Total Quality OD Strategy Management
Review/Discussion Questions and Endnotes
Abstracts/Case Study: Zytec Corporation
Practitioner Assessment Instruments
CONTINUOUS IMPROVEMENT: TQ AND OD PROCESS DIMENSIONS
Total Quality Business Process Improvement
Total Quality Business Process Planning
Total Quality Business Process Management
Total Quality OD Process Improvement
Total Quality OD Process Planning
Total Quality OD Process Management
Review/Discussion Questions and Endnotes
Abstracts/Case Studies: Xerox, Inc., Mercy Hospital
Practitioner Assessment Instruments
SPEAKING WITH FACTS: TQ AND OD
The Nature of Quality Projects
Total Quality Business Projects
Total Quality Business Project Planning
The Central Role of Teams in Quality Improvement
Total Quality Business Project Management
Total Quality Organization Development Projects
Total Quality OD Projects Planning
Total Quality OD Project Management
Review/Discussion Questions and Endnotes
Abstracts/Case Studies: The Mustang Rides Again at Ford, Quality in the IRS
Practitioner Assessment Instruments
RESPECT FOR PEOPLE: TQ AND OD PERFORMANCE DIMENSIONS
Total Quality Business Performance
Total Quality Business Performance Planning
Total Quality Business Performance Management
Total Quality OD Performance
Total Quality OD Performance Planning
Total Quality OD Performance Management
Review/Discussion Questions and Endnotes
Abstracts/Case Study: AT&T Universal Card Service
Practitioner Assessment Instruments
TQ/OD IMPLEMENTATION: THE TRANSFORMING PROCESS
Guidelines for Implementation
TQ Integrated Model for Managing and OD Change Process
An Integrated Implementation Tool-QFD
Barriers to Implementation
Implementing Change Through OD at MVE
International Quality Factors in Implementation
Contingencies of Implementation
Review/Discussion Questions and Endnotes
Abstracts/Case Study: Joy Industries
Index

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