Total Quality Control

Total Quality Control

by Armand V. Feigenbaum

Hardcover(3rd ed)


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Total Quality Control by Armand V. Feigenbaum

Total Quality Control integrates an organization's quality development with existing business practices to produce quantifiable customer satisfaction. The heavily-revised Fourth Edition introduces new TQM methodologies and shows how to achieve productivity, market penetration, and thrive in a global economy.

* New emphasis on managing, operating, and integrating the key areas of a company's quality value chain
* Six Sigma and its role in Total Quality Management
* Ensuring customer satisfaction and retention

Product Details

ISBN-13: 9780070203532
Publisher: McGraw-Hill Companies, The
Publication date: 01/28/1983
Edition description: 3rd ed
Pages: 768

About the Author

Dr. Feigenbaum is the originator of Total Quality Control, the approach to quality and profitability that has profoundly influenced management strategy in the competition for world markets in the U.S., Europe, Japan and throughout the industrialized world.

Table of Contents

Part One: Business Quality Management

Chapter One: The Quality of Products and Services

Chapter Two: The Buyer Producer, and the New Marketplace

Chapter Three: Productivity, Technology, and the Internationalization of Quality

Chapter Four: What are the Factors in Controlling Quality and What are the Jobs of Quality Control

Part Two: The Total Quality System

Chapter Five: The Systems Approach To Quality

Chapter Six: Establishing the Quality System

Chapter Seven: Quality Cost: Foundations of Quality-Systems Economics

Part Three: Management Strategies for Quality

Chapter Eight: Organizing for Quality

Chapter Nine: Achieving Total Commitment to Quality

Part Four: Engineering Technology of Quality

Chapter Ten: Quality-Engineering Technology

Chapter Eleven: Process-Control-Engineering Technology

Chapter Twelve: Quality Information Equipment Engineering Technology

Part Five: Statistical Technology of Quality

Chapter Thirteen: Frequency Distribution

Chapter Fourteen: Control Charts

Chapter Fifteen: Sampling Tables

Chapter Sixteen: Special Methods

Chapter Seventeen: Product Reliability

Part Six: Applying Total Quality Control in the Company

Chapter Eighteen: New Design Control

Chapter Nineteen: Incoming Material Control

Chapter Twenty: Product Control

Chapter Twenty One: Special Process Studies

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