Total Quality Control (TQC) enables a company or organization to better focus its efforts and increase its effectiveness. This book offers quality personnel,managers,and engineers a complete introduction to TQC,including step-by-step instructions for starting and managing a TQC effort. For those companies that already have a TQC program in place,it presents strategies and tactics for diagnosing current capabilities and improving them. This practical guide explains: How to apply the famous Hoshin Planning Process; How to manage customer complaints; How to develop an improvement cycle; How to manage key processes in a manufacturing and service organization; How to secure employee participation in improvements via Quality Circles and suggestion plans; How to audit or review a TQC effort.
|Publisher:||McGraw-Hill Companies, The|
|Product dimensions:||6.19(w) x 9.29(h) x 1.01(d)|