Total Quality Control Essentials: Key Elements, Methodologies and Managing for Success

Total Quality Control Essentials: Key Elements, Methodologies and Managing for Success

by Sarv Singh Soin

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Overview

Total Quality Control Essentials: Key Elements, Methodologies and Managing for Success by Sarv Singh Soin

Total Quality Control (TQC) enables a company or organization to better focus its efforts and increase its effectiveness. This book offers quality personnel,managers,and engineers a complete introduction to TQC,including step-by-step instructions for starting and managing a TQC effort. For those companies that already have a TQC program in place,it presents strategies and tactics for diagnosing current capabilities and improving them. This practical guide explains: How to apply the famous Hoshin Planning Process; How to manage customer complaints; How to develop an improvement cycle; How to manage key processes in a manufacturing and service organization; How to secure employee participation in improvements via Quality Circles and suggestion plans; How to audit or review a TQC effort.

Product Details

ISBN-13: 9780070595484
Publisher: McGraw-Hill Companies, The
Publication date: 08/01/1992
Pages: 312
Product dimensions: 6.19(w) x 9.29(h) x 1.01(d)

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