Total Quality Control,Revised (Fortieth Anniversary Edition) / Edition 3 available in Hardcover
- Pub. Date:
- McGraw-Hill Professional Publishing
Armand Feigenbaum saw it coming. Forty years ago, Total Quality Control predicted the instrumental role that quality issues were to play in customer satisfaction, and hence, in ultimate business success. The book became an instant classic, and with each succedding edition, it has continued making a significant impact on the way every kind of organization is managed in every corner of the globe.