ISBN-10:
0130306517
ISBN-13:
9780130306517
Pub. Date:
01/28/1995
Publisher:
Prentice Hall Professional Technical Reference
Total Quality Management

Total Quality Management

by Dale H. Besterfield

Hardcover

Current price is , Original price is $89.75. You

Temporarily Out of Stock Online

Please check back later for updated availability.

Item is available through our marketplace sellers.

Product Details

ISBN-13: 9780130306517
Publisher: Prentice Hall Professional Technical Reference
Publication date: 01/28/1995
Edition description: Older Edition
Pages: 445
Product dimensions: 7.69(w) x 9.58(h) x 0.91(d)

Read an Excerpt

This book provides a fundamental, yet comprehensive, coverage of Total Quality Management (TQM). It covers not only the principles and practices, but also the tools and techniques. A practical state-of-the-art approach is stressed throughout. Sufficient theory is presented to ensure that the reader has a sound understanding of the basic concepts. Mathematical techniques are reduced to simple mathematics or developed in the form of tables and charts.

The book will serve the instructional needs of business, education, engineering, health-care, and technology students in higher education institutions. All sizes and types of organizations—service, manufacturing, government, military, construction, education, small business, health care, and nonprofit entities—will find this book an excellent training and reference manual for all personnel.

The book is divided into two parts. Part I covers the principles and practices of TQM. After an introductory chapter, the next six chapters cover the basic TQM concepts of leadership, customer satisfaction, employee involvement, continuous process improvement, supplier partnership, and performance measures.

Part II of the book covers the tools and techniques of TQM. Chapters discuss benchmarking, information technology, quality management systems, environmental management systems, quality function deployment, quality by design, failure mode and effect analysis, products liability, total productive maintenance, management tools, statistical process control, experimental design, and Taguchi's quality engineering.

The authors wish to express their sincere appreciation to Alan Lasley for his contributions on total productive maintenance; Ron Bathje, who drew many of the figures; and Gloria Aiello, who did the index.

We would also like to thank the following reviewers for their valuable input and suggestions: Christopher J. Dewit, Point Park College (PA); Gerard P Ingold, Point Park College (PA); John Magney, Southern Illinois University-Carbondale; and Roger M. Tripp, ITT Technical Institute (CA).

Dale H. Besterfield Carol Besterfield-Michna Glen H. Besterfield Mary Besterfield-Sacre

Table of Contents

I. PRINCIPLES AND PRACTICES.

1. Introduction.
2. Leadership.
3. Customer Satisfaction.
4. Employee Involvement.
5. Continuous Process Improvement.
6. Supplier Partnership.
7. Performance Measures.

II. TOOLS AND TECHNIQUES.

8. Statistical Process Control (SPC).
9. Quality Systems
10. Benchmarking.
11. Quality Function Deployment (QFD).
12. Quality by Design.
13. Experimental Design.
14. Taguchi's Quality Engineering.
15. Products Liability.
16. Failure Mode and Effect Analysis (FMEA).
17. Total Productive Maintenance.
18. ISO 14000.
19. Management Tools.
Appendix.
References.
Index.

Introduction

This book provides a fundamental, yet comprehensive, coverage of Total Quality Management (TQM). It covers not only the principles and practices, but also the tools and techniques. A practical state-of-the-art approach is stressed throughout. Sufficient theory is presented to ensure that the reader has a sound understanding of the basic concepts. Mathematical techniques are reduced to simple mathematics or developed in the form of tables and charts.

The book will serve the instructional needs of business, education, engineering, health-care, and technology students in higher education institutions. All sizes and types of organizations—service, manufacturing, government, military, construction, education, small business, health care, and nonprofit entities—will find this book an excellent training and reference manual for all personnel.

The book is divided into two parts. Part I covers the principles and practices of TQM. After an introductory chapter, the next six chapters cover the basic TQM concepts of leadership, customer satisfaction, employee involvement, continuous process improvement, supplier partnership, and performance measures.

Part II of the book covers the tools and techniques of TQM. Chapters discuss benchmarking, information technology, quality management systems, environmental management systems, quality function deployment, quality by design, failure mode and effect analysis, products liability, total productive maintenance, management tools, statistical process control, experimental design, and Taguchi's quality engineering.

The authors wish to express their sincere appreciation to Alan Lasley for hiscontributions on total productive maintenance; Ron Bathje, who drew many of the figures; and Gloria Aiello, who did the index.

We would also like to thank the following reviewers for their valuable input and suggestions: Christopher J. Dewit, Point Park College (PA); Gerard P Ingold, Point Park College (PA); John Magney, Southern Illinois University-Carbondale; and Roger M. Tripp, ITT Technical Institute (CA).

Dale H. Besterfield
Carol Besterfield-Michna
Glen H. Besterfield
Mary Besterfield-Sacre

Customer Reviews

Most Helpful Customer Reviews

See All Customer Reviews