TQ Manager: A Practical Guide for Managing in a Total Quality Organization / Edition 1 available in Hardcover
- Pub. Date:
A concise guide for managers who are striving to develop the critical skills required for success after a quality initiative has been implemented in their organization. Useful worksheets and other assessment tools help managers deepen their understanding of TQM, identify the specific areas of competency where improvement is needed, and create a plan of action for building skills in those areas.
About the Author
WARREN H. SCHMIDT is professor emeritus of public administration at the University of Southern California. JEROME P. FINNIGAN is human resources manager for Xerox Corporation's Office Document Systems and was instrumental in the firm's transition to TQM.
Table of Contents
Part One: What You Need to Know About TQM1. Understanding the Concept2. Recognizing the ChallengesPart Two: Mastering the Five Key Competencies of TQManagement3. One: Developing Relationships of Openness and Trust4. Building Collaboration and Teamwork5. Three: Managing by Fact6. Four: Supporting Results Through Recognition and Rewards7. Five: Creating a Learning and Continuously ImprovingOrganizationPart Three: Sharpening Your TQManagement Skills8. Getting and Using Feedback About Yourself9. Resources for TQManagersAppendixes: A. Glossary of TQM Terms and Tools B. TQM Experts andPublications You Should Know About