ISBN-10:
1555425593
ISBN-13:
9781555425593
Pub. Date:
10/25/1993
Publisher:
Wiley
TQ Manager: A Practical Guide for Managing in a Total Quality Organization / Edition 1

TQ Manager: A Practical Guide for Managing in a Total Quality Organization / Edition 1

by Warren H. Schmidt, Jerome P. Finnigan

Hardcover

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Product Details

ISBN-13: 9781555425593
Publisher: Wiley
Publication date: 10/25/1993
Series: Management Series
Edition description: 1st
Pages: 196
Product dimensions: 6.32(w) x 9.53(h) x 0.79(d)

About the Author

WARREN H. SCHMIDT is professor emeritus of public administration at the University of Southern California. JEROME P. FINNIGAN is human resources manager for Xerox Corporation's Office Document Systems and was instrumental in the firm's transition to TQM.

Table of Contents

Part One: What You Need to Know About TQM
1. Understanding the Concept
2. Recognizing the Challenges
Part Two: Mastering the Five Key Competencies of TQManagement
3. One: Developing Relationships of Openness and Trust
4. Building Collaboration and Teamwork
5. Three: Managing by Fact
6. Four: Supporting Results Through Recognition and Rewards
7. Five: Creating a Learning and Continuously ImprovingOrganization
Part Three: Sharpening Your TQManagement Skills
8. Getting and Using Feedback About Yourself
9. Resources for TQManagers
Appendixes: A. Glossary of TQM Terms and Tools B. TQM Experts andPublications You Should Know About

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