Based on the author's highly successful Training Evaluation Audit method (TEAM), this new book will help trainers in any kind of organization to develop more effective programs. The first part of the book examines the strategic role of training evaluation and discusses some of the political issues involved. Part II presents a range of techniques for improving training effectiveness and shows how to develop instruments that both assess and reinforce learning. In the final part, a series of case studies shows how the author's methods have been used in a wide variety of businesses and functions. If what you are looking for is a systematic way of reviewing and srenghtening the training provision in your own organization, then Taining Evaluation Handbook is for you.
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About the Author
A.C. NEWBY is an indepAndent training consultant whose clients include IBM, United Biscuits, Help the Aged, BP, ICL, and Marks and Spencer. He previously worked in industry and local government and for many years was a training officer with the London Borough of Lewisham. Mr. Newby has written and lectured widely on training strategy and evaluation.
Table of Contents
List of Figures.
List of Tables.
PART I: THE ROLE OF EVALUATION.
2. The strategic context.
3. A framework for evaluation.
4. Getting it right the first time.
PART II: EVALUATION TECHNIQUES.
5. Designing the evaluation project.
6. The questionnaire.
7. The interview.
8. Critical incident review.
9. Repertory grid.
10. Action planning.
12. Written tests.
13. Practical tests.
14. Behaviour analysis.
15. Cost-benefit analysis.
Appendix I: Scientfic method and evaluation.
Appndix II: Statistical issues in testing.
PART III: CASE STUDIES.
Introduction to Part III.
16. Personal development of computer engineers.
17. Training trainers.
18. Job procedures.
19. Customer service.
20. New entrants.
21. Outdoor development for managers.
22. The manager's role in training.
23. Six mini-cases.