This comprehensive guide will lead I/T manager, training managers, or consultants responsible for a software rollout through the entire process of creating and delivering a state-of-the-art training program. Covering all the most widely used applications currently available, such as Windows 98 and NT, MS Office, MCSE applications, SAP, Oracle, Baan, PeopleSoft and Lotus Notes, this unique volume is an invaluable resource.
|Publisher:||McGraw-Hill Companies, The|
|Product dimensions:||7.50(w) x 9.25(h) x 1.03(d)|
Table of ContentsIntroduction.Part I: Designing, Developing, and Implementing a Software Training Program for Your Organization. Chapter 1: Getting Started - Political and Organizational Issues. Chapter 2: How to Conduct a Training Needs Analysis. Chapter 3: Creating a Budget and Time Line for the Training Program. Chapter 4: Designing the Training Program. Chapter 5: Self-Directed Training versus Classroom Training. Chapter 6: Make or Buy - Purchasing Training versus Developing and Delivering Training in House. Chapter 7: Purchasing Training. Chapter 8: Customizing Packaged Training to Meet the Needs of Your Organization. Chapter 9: Implementing the Training Program. Chapter 10: Communicating the Training Rollout to the Organization. Chapter 11: Tips for the Trainer. Chapter 12: Measuring Training Success by Measuring On-the-Job Trainee Performance. Chapter 13: Training the I/T Staff. Chapter 14: Training Issues After a Software Rollout. Part Two: Application-Specific Training Issues. (and more...)