ISBN-10:
0132551748
ISBN-13:
9780132551748
Pub. Date:
02/08/2011
Publisher:
Pearson
Training in Interpersonal Skills: TIPS for Managing People at Work / Edition 6

Training in Interpersonal Skills: TIPS for Managing People at Work / Edition 6

by Stephen P. Robbins, Phillip L Hunsaker

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Product Details

ISBN-13: 9780132551748
Publisher: Pearson
Publication date: 02/08/2011
Edition description: 6
Pages: 416
Sales rank: 241,933
Product dimensions: 6.90(w) x 9.00(h) x 0.90(d)

Table of Contents

Part I: Self-Awareness
Chapter 1. Skills: An Introduction
Chapter 2. Self-Awareness: A Point of Departure
Chapter 3. Self-Management: Clarifying Values, Setting Goals, and Planning
Chapter 4. Applying Emotional Intelligence
Part II: Communicating
Chapter 5. Sending Interpersonal Messages
Chapter 6. Listening and Reading Nonverbal Messages
Chapter 7. Providing Feedback
Chapter 8. Communicating Across Cultures
Part III: Motivating
Chapter 9. Goal Setting
Chapter 10. Coaching, Counseling, and Mentoring
Chapter 11. Empowering People Through Delegation
Part IV: Leading
Chapter 12. Politicking
Chapter 13. Persuading
Chapter 14. Applying Leadership Style
Chapter 15. Managing Change
Part V: Teaming
Chapter 16. Facilitating Teamwork
Chapter 17. Valuing Diversity
Part VI: Problem Solving
Chapter 18. Ethical Decision Making
Chapter 19. Creative Problem Solving
Chapter 20. Resolving Conflicts
Chapter 21. Negotiating
Part VII: Integrating Exercises

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