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Treat People Right!: How Organizations and Individuals Can Propel Each Other into a Virtuous Spiral of Success

Treat People Right!: How Organizations and Individuals Can Propel Each Other into a Virtuous Spiral of Success

by Edward E. Lawler


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Treat People Right!: How Organizations and Individuals Can Propel Each Other into a Virtuous Spiral of Success

Treat people right. It sounds simple to do, and it is hard to argue against doing it. Ed Lawler argues it is also a fundamental key to creating effective organizations. But it is much easier said than done. The challenge -- and it is a significant one -- is to identify and implement organization designs and practices that are good for both individuals and organizations. In this book, Lawler -- one of the world's foremost business management experts -- shows how to "treat people right" in a way that actually produces positive long-term payoffs for organizations and the people who work in them. He calls this relationship a "virtuous spiral." As he explains, when organizations reward people for performance, they perform better, which propels the organization to higher levels of performance. The organization is then able to reward them better and attract and retain more talented people -- which in turn spirals the organization toward even better performance. The author details specific practices designed to satisfy employees while motivating them to continue improving their performance. These techniques include: developing a "brand" as an employer that attracts high achievers, selecting and developing high performers, crafting a leadership style that integrates and promotes performance, rewarding performance, and more. Lawler draws on examples from a wide range of companies including Microsoft, Motorola, IBM, Ford, and Hewlett-Packard to show how these practices work in some of the world's most suscessful organizations. Full of examples and best practices, Treat People Right! is a must-have resource for everyone who is concerned about building more effective organizations.

Product Details

ISBN-13: 2900787964787
Publisher: Wiley
Publication date: 04/07/2003
Edition description: 1ST
Pages: 288
Product dimensions: 5.90(w) x 8.90(h) x 0.90(d)

About the Author

Edward E. Lawler III is director of the Center for Effective Organizations at the University of Southern California (USC) and distinguished professor of management and organization in the USC Marshall School of Business. Named one of the country's leading management experts by BusinessWeek magazine, he is the author or coauthor of more than thirty books including Corporate Boards, From the Ground Up, Organizing for High Performance, Rewarding Excellence, Tomorrow's Organization, and The Ultimate Advantage, all from Jossey-Bass. His writings have appeared in the Harvard Business Review, Fortune, and the Financial Times, as well as many academic journals.

Table of Contents

Part 1The New Relationship Between Organizations and Individuals
1Why Treating People right Pays Off3
2What Makes Organizations Effective22
3What Makes People Effective37
Part 2The Seven Principles of Treating People Right
4Attract and Keep the Right People61
5Hire the Right People95
6Develop People Right114
7Design Work Right139
8Establish the Right Goals162
9Reward People Right178
10Lead People Right204
Epilogue: Manage Change Right228
The Author253

What People are Saying About This

From the Publisher

"Ed Lawler is simply the best thinker about people in organizationstoday. His new book turns treating people right from magical andnice-to-do clichés to a set of specific, research-basedactions that leaders can take."
— Dave Ulrich, professor, University of Michigan

"Practical advice for everyone who manages anyone . . . fromfirst-time supervisor to CEO."
— Bob Eckert, chairman and chief executive officer, MATTEL,INC.

"Treat People Right! Is essential reading for any seniorexecutive who believes that great and committed people are theultimate source of value creation for their business."
— Dennis Liberson, executive vice-president, humanresources, Capital One Financial Corporation

"Treat people Right! puts forward the principles,practices, and responsibilities necessary to be successful intoday's ever changing business world— whether you are aseasoned executive or a recently hired college graduate you mustread it!"— Jim Madden, chairman, president, and CEO, Exult,Inc.

"Lawler's concept of 'virtuous spirals' is right on. His SevenPrinciples for Treating People Right and Creating a Virtuous Spiralare straight forward and obvious, but hard work. He clearly definesroles for both the organization and the people."
— Mel Haught, president and CEO, Pello Corporation

"If you care about how to attract, motivate, and maximize thepotential of outstanding people, read this book!"
— Bruce Pasternack, senior vice president and foundingpartner, Organization and Strategic Leadership Center, Booz AllenHamilton

"In the midst of all of the hype and psychobabble that fillbookstore shelves, Ed Lawler has done a fabulous job of briningsolid rigorous thinking about people and organization into anaccessible form."
— David A. Nadler, chairman, Mercer Delta Consulting,LLC.

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