Treating People Well: The Extraordinary Power of Civility at Work and in Life

Treating People Well: The Extraordinary Power of Civility at Work and in Life

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Product Details

ISBN-13: 9781501157981
Publisher: Scribner
Publication date: 01/09/2018
Pages: 256
Sales rank: 323,473
Product dimensions: 6.00(w) x 9.10(h) x 0.90(d)

About the Author

Lea Berman served as White House Social Secretary from 2004–2007, was Chief of Staff to Second Lady Lynne Cheney from 2002–2003 and, previously, Social Secretary to the Vice President. She is the creator of the blog America’s Table, and lives in Washington, DC.

Jeremy Bernard served as White House Social Secretary and Special Assistant to the President from 2011–2015. Previously, he was Senior Advisor to the United States Ambassador in France. Prior to that he was the White House Liaison to the National Endowment for the Humanities (NEH). Jeremy is the Founder and President of JMB Global, LTD, a strategic consulting company, and lives in Los Angeles.

Laura Bush was First Lady of the United States from 2001 to 2009. She founded both the National Book Festival and the Texas Book Festival.

Table of Contents

Foreword Laura Bush 9

Introduction 11

1 Begin with Confidence 33

2 Humor and Charm, the Great Equalizers 65

3 The Quiet Strength of Consistency 103

4 Listen First, Talk Later 136

5 Radiate Calm 160

6 Handle Conflict Diplomatically 188

7 Honesty Is the Best Policy (Except When It Isn't) 207

8 The Gift of Loyalty 226

9 Own Your Mistakes 247

10 Keep Smiling, and Other Ways to Deal with Difficult People 268

11 Virtual Manners 287

12 Details Matter 309

Conclusion 333

Acknowledgments 341

Notes 345

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