This book is written for the PC technician and troubleshooter who may be facing a PC problem, but has no idea what is causing it. It is also useful for the PC user who might know which of their PC's subsystems is in trouble, but are just not sure how to remedy the situation. Either way, this book points the reader to a series of step-by-step instructions and flowcharts to follow. Including information on Windows XP, Windows 2000, and Linux, this is an essential tool for anyone who needs to find PC information quickly and efficiently. The reader starts off by consulting the Troubleshooting Roadmap, which points them to the right section of the book that will give them the answer. Additionally, checklists and a quick reference of the top-ten PC problems are included so the remedies to common issues are easy to find. Readers can also search by system or symptom to solve computer problems fast. Following our success with Jean Andrews' Upgrade and Repair title, readers can now have a quick reference to answer their most common problems if they do not want all of the background information that "Upgrade and Repair with Jean Andrews" (1-59200-112-2) provides. Updated for currency with many tips, suggestions, and solutions, "Troubleshoot Your PC with Jean Andrews: A Pocket Guide" helps individuals diagnose computer problems with ease and speed. It also includes supplemental information from Jean Andrews' other successful titles, such as "A+ Guide to Managing and Maintaining Your PC, Fifth Edition", "A+ Guide to Software, Third Edition", and "A+ Guide to Hardware, Third Edition", for a truly integrated learning experience.
|Product dimensions:||3.96(w) x 6.98(h) x 0.64(d)|
About the Author
Jean Andrews has more than 30 years of experience in the computer industry, including more than 13 years in the college classroom. She has worked in a variety of businesses and corporations designing, writing, and supporting application software; managing a PC repair help desk; and troubleshooting wide area networks. She has written numerous books on software, hardware, and the Internet, including the bestselling A+ Guide to Managing and Maintaining Your PC, 6th Edition, and A+ Guide to Hardware: Managing, Maintaining and Troubleshooting, Fourth Edition. She lives in Atlanta, Georgia.
Table of Contents
Section 1: How to Use This Book to Solve PC Problems Section 2: Before You Begin: Protect and Prepare Section 3: Troubleshooting Roadmap: Finding the Solution by System or Symptom Section 4: The Problem-Solving Tool: Checklists and Flowcharts Appendix A: Beep Codes and POST Codes Appendix B: Using CMOS Setup Appendix C: DOS and Windows Commands Appendix D: Recovery Console Appendix E: Windows NT/2000/XP STOP Errors Appendix F: CPUs and Their Characteristics Appendix G: IRQs and I/O Addresses Appendix H: Important URLs Appendix I: Record Keeping Appendix J: Where to Go for More Help: Hardware Resources Appendix K: Where to Go for More Help: Software Resources Glossary