ISBN-10:
0871544857
ISBN-13:
9780871544858
Pub. Date:
04/28/2004
Publisher:
Russell Sage Foundation
Trust and Distrust across Organizational Contexts: Dilemmas and Approaches

Trust and Distrust across Organizational Contexts: Dilemmas and Approaches

by Roderick M. Kramer, Karen S. Cook

Hardcover

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Product Details

ISBN-13: 9780871544858
Publisher: Russell Sage Foundation
Publication date: 04/28/2004
Series: Russell Sage Foundation Series on Trust Series
Edition description: New Edition
Pages: 393
Product dimensions: 6.00(w) x 9.00(h) x (d)

About the Author

RODERICK M. KRAMER is the William R. Kimball Professor of Organizational Behavior in the Graduate School of Business, Stanford University.

KAREN S. COOK is Ray Lyman Wilbur Professor of Sociology, Stanford University.

Table of Contents

Contributors xi Chapter 1 Trust and Distrust in Organizations: Dilemmas and Approaches 1 Roderick M. Kramer and Karen S. Cook PART I TRUST AND HIERARCHY 19 Chapter 2 Trust in Leaders: Existing Research and Emerging Issues 21 Kurt T. Dirks and Daniel P. Skarlicki Chapter 3 Supervisors as Trust Brokers in Social-Work Bureaucracies 41 John Brehm and Scott Gates Chapter 4 Trust and Distrust in Patient-Physician Relationships: Perceived Determinants of High- and Low-Trust Relationships in Managed-Care Settings 65 Karen S. Cook, Roderick M. Kramer, David H. Thom, Irena Stepanikova, Stefanie Bailey Mollborn, and Robin M. Cooper Chapter 5 Monitoring, Rules, and the Control Paradox: Can the Good Soldier Svejk Be Trusted? 99 Gary J. Miller Chapter 6 Commitment, Trust, and Worker Effort Expenditure in Organizations 127 John M. Darley PART II TRUST AND DISTRUST IN TEAMS AND NETWORKS 153 Chapter 7 Will Security Enhance Trust Online, or Supplant It? 155 Helen Nissenbaum Chapter 8 Architects of Trust: The Role of Network Facilitators in Geographical Clusters 189 Bill McEvily and Akbar Zaheer Chapter 9 Trust in Context: The Development of Interpersonal Trust in Geographically Distributed Work 214 Roxanne Zolin and Pamela J. Hinds Chapter 10 Psychological Safety, Trust, and Learning in Organizations: A Group-Level Lens 239 Amy C. Edmondson PART III CHALLENGES TO SECURING AND SUSTAINING TRUST 273 Chapter 11 Managing Images of Trustworthiness in Organizations 275 Kimberly D. Elsbach Chapter 12 Paradoxes of Trust: Empirical and Theoretical Departures from a Traditional Model 293 J. Keith Murnighan, Deepak Malhotra, and J. Mark Weber Chapter 13 Untangling the Knot of Trust and Betrayal 327 Sandra L. Robinson, Kurt T. Dirks, and Hakan Ozcelik Chapter 14 Power, Uncertainty, and the Amplification of Doubt: An Archival Study of Suspicion Inside the Oval Office 342 Roderick M. Kramer and Dana A. Gavrieli Index 371

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