Trust in Electronic Commerce: The Role of Trust from a Legal, an Organizational and a Technical Point of View

Trust in Electronic Commerce: The Role of Trust from a Legal, an Organizational and a Technical Point of View


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Product Details

ISBN-13: 9789041118455
Publisher: Wolters Kluwer Law & Business
Publication date: 07/01/2002
Series: Law and Electronic Commerce Series , #15
Pages: 326
Product dimensions: 6.14(w) x 9.21(h) x 0.75(d)

Table of Contents

Chapter 1 Corien Prins and Leo van der Wees E-Commerce and Trust: a Variety in Challenges 1 Tune in to the Digital World 2 Defining Electronic Business and Electronic Commerce 3 The Opportunities of Electronic Business and Electronic Commerce 4 A Key Challenge: Trust 5 Trust as the Subject of this Book Technical Chapter 2 Florian Egger Consumer Trust in E-commerce: From Psychology to Interaction Design 1 Introduction 2 From ED! to B2C 3 The Trust Challenge 4 Semantics of Trust 5 Risk 6 Trust in Romantic Relationships 7 Trust in Business Relationships 8 HCI & Trust in E-Commerce 9 MoTEC: A Model of Trust for E-Conunerce 10 Trustworthiness Evaluation & Design 11 Further research 12 Conclusions 13 References Chapter 3 Berry Schoenmakers and Henk van Tilborg What Cryptology Can Mean for Electronic Commerce 1 Introduction 2 Cryptographic Primitives 3 Cryptographic Protocols 4 Further Possibilities and Impossibilities 5 Concluding Remarks 6 References Chapter 4 Dennis Abrazhevich Importance of User-related Factors in Electronic Payment Systems 1 Introduction 2 Classification of Payment Mechanisms: State of the Art 3 Overview of Internet Payment Mechanisms 4 Problems with User Acceptance of Electronic Payment Systems 5 Survey of User of Payment Systems 6 Discussion 7 References 8 Appendix: Summary Of The Survey Organizational Chapter 5 Kaiyin Huang A Managerial Perspective of Security in Electronic Business 1 Introduction 2 The Framework of Inter-Organisational Systems and the Management of Electronic Business 3 Security Challenge in Communication 4 Security Challenge in Organisational IT Resources 5 Security in Human Resources 6 Protection from Business Environment 7 Conclusions 8 References Chapter 6 Mike Papazoglou, Piet Ribbers, Alea M. Fairchild Integrated Value Chains in E-Commerce and their IT Implications 1 Introduction 2 New Internet-Oriented Business Models 3 Enabling Technologies: Business Objects and Processes 4 Business Interoperability at the Cross-Enterprise Level 5 Change Management 6 The Role of the Infrastructure 7 Summary 8 References Chapter 7 Piet Ribbers, Alea M. Fairchild, Eric van Heck" Jack Kleijnen Creating Alternative Electronic Trading Mechanisms in Time-Sensitive Transaction Markets 1 Introduction 2 Review of Research Literature 3 Descriptive Framework 4 The Dutch Flower Industry 5 The Teleflower Auction (TFA) Case 6 Comparison of TF A with other Electronic Markets initiatives in the Financial Securities Sector 7 Observations 8 Conclusions 9 Acknowledgement 10 References Chapter 8 Paul De Hert European Data Protection and E-Commerce: Trust Enhancing? 1 Introduction 2 European Data Protection Law 3 Can the Consumers Trust the Internet? 4 Can the Americans Trust the European Approach to Data Protection? 5 Conclusion 6 Bibliography Chapter 9 Rik Geurts Legal Aspects of Software Agents 1 Introduction 2 What Are Software Agents? 3 What People Are Involved? 4 Legal Aspects of Software Agents 5 Overview of Regulatory Initiatives Regarding Software Agents in the United States, Canada and Europe 6 Conclusion 7 Bibliography Chapter 10 Maurice Schellekens and Leo van der Wees ADR and ODR in Electronic Commerce 1 Outline 2 What is ADR? 3 ADR Systems in an On-line Environment (ODR) 4 ODR: Nature

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