New Directions in Health Care Leadership
Building trust in the health care community is our greatest challenge for the next century. This book tells us how to do it. Read it!
- Leland Kaiser, founder, Kaiser Consulting Network
Trust Matters is an essential guide for all health care professionalsmanagers, executives, board members, and health plan leadersthat offers the much-needed information and tools to help them regain the confidence of the patients they serve and people they work with. In a clear and persuasive manner, the authors explain how to develop health care organizations in which people trust each other and enjoy working together. Includes useful assessment tools and activities.
About the Author
MICHAEL H. ANNISON is president of The WestrAnd Group. His 1993 book, Managing the Whirlwind, won the 1995 James A. Hamilton Book of the Year Award from the American College of Healthcare Executives.
DAN S. WILFORD is president and chief executive officer of Memorial Hermann Healthcare System and chairman, VHA, Inc. He is the winner of the American College of Healthcare Executives Gold Medal Award as the nation's outstanding health care executive, 1996.
Table of Contents
1. Why Trust Matters.
2. Trust in Organizations.
3. Challenges to Trust.
4. Trust and Collaboration.
5. Next Steps.