ISBN-10:
1879618281
ISBN-13:
9781879618282
Pub. Date:
08/28/2002
Publisher:
Center for Effective Performance, Inc., The
Turning Research into Results: A Guide to Selecting the Right Performance Solutions / Edition 1

Turning Research into Results: A Guide to Selecting the Right Performance Solutions / Edition 1

by Richard E. Clark, Fred Estes

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Product Details

ISBN-13: 9781879618282
Publisher: Center for Effective Performance, Inc., The
Publication date: 08/28/2002
Edition description: New Edition
Pages: 250
Product dimensions: 7.00(w) x 9.80(h) x 0.70(d)

Table of Contents

Introduction and Overviewxi
Chapter 1Improving Performance: The Active Ingredients1
Chapter 2Setting Performance Goals That Support Organizational Goals21
Chapter 3Diagnosing Performance Gaps: Knowledge, Motivation, and Organizational Causes41
Chapter 4Knowledge and Skill Gaps: Information, Job Aids, Training, and Education57
Chapter 5Motivation Gaps: Belief Is (Almost) Everything79
Chapter 6Organizational Gaps: Alignment, Culture, and Change103
Chapter 7Evaluation and Cost-Benefit: Assessing Progress and Results125
Chapter 8Case Study: Manufacturing Performance141
Chapter 9Case Study: Customer Service151
Chapter 10Case Study: Sales Performance163
Chapter 11Postscript: Turning Research Into Results175
References181
Index191
About the Authors197

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