ISBN-10:
1879618281
ISBN-13:
9781879618282
Pub. Date:
08/28/2002
Publisher:
Center for Effective Performance, Inc., The
Turning Research into Results: A Guide to Selecting the Right Performance Solutions / Edition 1

Turning Research into Results: A Guide to Selecting the Right Performance Solutions / Edition 1

by Richard E. Clark, Fred Estes

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Overview

Very few performance improvement products and services deliver everything they promise. So how can you be sure you're getting your money's worth and selecting the right performance solution for your organization's needs? Fortunately, a great deal of research has been done on the various types of performance improvement programs, telling you exactly what works and what doesn't. Turning Research Into Results gathers into one essential book this important research data and guides you on how to use this information to your advantage.

Product Details

ISBN-13: 9781879618282
Publisher: Center for Effective Performance, Inc., The
Publication date: 08/28/2002
Edition description: New Edition
Pages: 250
Product dimensions: 7.00(w) x 9.80(h) x 0.70(d)

Table of Contents

Introduction and Overviewxi
Chapter 1Improving Performance: The Active Ingredients1
Chapter 2Setting Performance Goals That Support Organizational Goals21
Chapter 3Diagnosing Performance Gaps: Knowledge, Motivation, and Organizational Causes41
Chapter 4Knowledge and Skill Gaps: Information, Job Aids, Training, and Education57
Chapter 5Motivation Gaps: Belief Is (Almost) Everything79
Chapter 6Organizational Gaps: Alignment, Culture, and Change103
Chapter 7Evaluation and Cost-Benefit: Assessing Progress and Results125
Chapter 8Case Study: Manufacturing Performance141
Chapter 9Case Study: Customer Service151
Chapter 10Case Study: Sales Performance163
Chapter 11Postscript: Turning Research Into Results175
References181
Index191
About the Authors197

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