Ultimate Patient Satisfaction: Designing and Implementing an Effective Patient Satisfaction Program

Ultimate Patient Satisfaction: Designing and Implementing an Effective Patient Satisfaction Program

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Overview

Ultimate Patient Satisfaction: Designing and Implementing an Effective Patient Satisfaction Program by John F. O'Malley

With managed care controlling costs and dominating more and more markets,patient satisfaction is destined to become the number one criteria used for selecting healthcareproviders as pricing becomes less of an issue. Ultimate Patient Satisfaction is an in-depth,hands-on book that details the various approaches,steps and processes for creatingan overall (internal and external) patient satisfaction program. It walks providers through the steps of: Identifying customer needs; Designing a patient satisfaction program;Monitoring the overall program for effectiveness.

Product Details

ISBN-13: 9780786312191
Publisher: McGraw-Hill Professional Publishing
Publication date: 01/28/1997
Series: Hfma Healthcare Financial Management Series
Pages: 347
Product dimensions: 6.46(w) x 9.26(h) x 1.02(d)

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