Under New Public Management: Institutional Ethnographies of Changing Front-Line Work

Under New Public Management: Institutional Ethnographies of Changing Front-Line Work

by Alison I. Griffith, Dorothy E. Smith

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Product Details

ISBN-13: 9781442619470
Publisher: University of Toronto Press, Scholarly Publishing Division
Publication date: 09/17/2014
Sold by: Barnes & Noble
Format: NOOK Book
Pages: 368
File size: 3 MB

About the Author

Alison I. Griffith is a professor in the Faculty of Education at York University.

Dorothy E. Smith is a professor emerita at the Ontario Institute for Studies in Education, University of Toronto, and an adjunct professor in the Department of Sociology at the University of Victoria.

Table of Contents

List of Tables and Figures

Introduction (Alison I. Griffith and Dorothy E. Smith)

Chapter One. Literacy Work and the Adult Literacy Regime (Richard Darville)

Chapter Two. Learning Global Governance: OECD’s Aid Effectiveness and “Results” Management in a Kyrgyzstani Development Project (Marie Campbell)

Chapter Three. E-governance and Data-driven Accountability: OnSIS in Ontario Schools (Lindsay Kerr)

Chapter Four. Digital Era Governance: Connecting Nursing Education and the Industrial Complex of Health Care (Janet Rankin and Betty Tate)

Chapter Five. What Counts? Managing Professionals on the Front Line of Emergency Services (Michael K. Corman and Karen Melon)

Chapter Six. “Let’s Be Friends”: Working Within an Accountability Circuit (Marjorie DeVault, Murali Venkatesh, and Frank Ridzi)

Chapter Seven. A Workshop Dialogue: Outcome Measures and Front-line Social Service Work

  • For-profit Contractors, Accreditation and Accountability (Shauna Janz)
  • Research and Development Work at an Ontario Youth Shelter (Naomi Nichols)
  • The Neighbourhood Computer Lab, Funding and Accountability (Frank Ridzi)
  • “If Our Statistics Are Bad We Don’t Get Paid”: Outcome Measures in the Settlement Sector (Liza McCoy)

Chapter Eight. A Workshop Dialogue: Institutional Circuits and the Front-line Work of Self-Governance

  • Accountability Circuits in Vocational Education and Training (Lauri Grace)
  • The Circuit of Accountability for Lifelong Learning (Cheryl Zurawski)
  • Institutional Circuits in Cancer Care (Christina Sinding)

Chapter Nine. Knowledge that Counts: Points Systems and the Governance of Danish Universities (Susan Wright)

Conclusion (Alison I. Griffith and Dorothy E. Smith)

List of Contributors

What People are Saying About This

Miriam David

Under New Public Management is a sustained critique of the transformations in public sector management over the last twenty years. It is a major contribution to research over a plethora of fields and topics, and the utility of Dorothy Smith’s methods and approach shines through the volume.”

Alan D. Sears

“Institutional ethnography provides a powerful set of tools for examining the impact of public sector restructuring on the everyday practices of program delivery across a range of health, education, and social services. Under New Public Management explores the deep implications of new policy frames and shifting front-line practices.”

Nancy A. Naples

“This is an exciting, well-organized, and well-written collection of essays, rich with details about the process of restructuring the public sector in a variety of contexts.”

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