Understanding Variation: The Key to Managing Chaos, Second Edition / Edition 2 available in Hardcover
Readers report that this book has changed both the way they look at data and the very form of their monthly reports. It has turned arguements about the numbers into a common understanding of what needs to be done about them. These techniques and benefits have been throughly proven in a wide variety of settings. Read this book and use the techniques to gain the benefits for yourself and your organization.