In this pragmatic guide to making change initiatives work, Scott-Morgan relates his successful experience as a consultant in change management. He describes the ``unwritten rules'' that thwart success and shows how to analyze the motivators, enablers, and triggers that help to shed light on these barriers. Kudos to Scott-Morgan for opening his consultant's bag of tricks, literally walking the reader through a typical change-management process-something from which any organization would benefit. Targeted CEOs will likely find this process useful, although they may also need a lot of help making it work. A worthy addition to change-management collections, this is strongly suggested for larger public and academic libraries.-Dale Farris, Groves, Tex.