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You don't need to be convinced. You know that usability is key to the success of any interactive system-from commercial software to B2B Web sites to handheld devices. But you need skills to make usability part of your product development equation. How will you assess your users' needs and preferences? How will you design effective solutions that are grounded in users' current practices? How will you evaluate and refine these designs to ensure a quality product? Usability Engineering: Scenario-Based Development of Human-Computer Interaction is a radical departure from traditional books that emphasize theory and address experts. This book focuses on the realities of product development, showing how user interaction scenarios can make usability practices an integral part of interactive system development. As you'll learn, usability engineering is not the application of inflexible rules; it's a process of analysis, prototyping, and problem solving in which you evaluate tradeoffs, make reasoned decisions, and maximize the overall value of your product.
- Written by prominent HCI educators who understand how to teach usability practices to students and professional developers.
- Interleaves HCI theory and concepts with a running case study demonstrating their application.
- Gradually elaborates the case study to introduce increasingly sophisticated usability engineering techniques.
- Analyzes usability issues in realistic scenarios that describe existing or envisioned systems from the perspective of one or more users.
- Emphasizes the real world of usability engineering-a world in which tradeoffs must be weighed and difficult decisions made to achieve desired results.
About the Author
John M. Carroll is Professor of Computer Science, Education, and Psychology, and Director of the Center for Human-Computer Interaction, at Virginia Tech. He has written more than 250 technical papers, more than 25 conference plenary addresses, and 12 books. He serves on 10 editorial boards for journals and handbooks, has won the Rigo Career Achievement Award from ACM, received the Silver Core Award from IFIP, and is a member of the CHI Academy.
Table of ContentsForeward
Color Plates Following Page
Chapter 1 - Scenario-Based Usability Engineering
Chapter 2 - Analyzing Requirements
Chapter 3 - Activity Design
Chapter 4 - Information Design
Chapter 5 - Interaction Design
Chapter 6 - Prototyping
Chapter 7 - Usability Evaluation
Chapter 8 - User Documentation
Chapter 9 - Emerging Paradigms for User Interaction
Chapter 10 - Usability Engineering in Practice
Appendix - Inferential Statistics
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