Targeted at library and information Science (LIS) professionals, this book concentrates on usability evaluation methods used to design usable and user-centred library websites. Aimed at the practitioner, it is a practical guide to methods that are used to gather information from potential users that shape the design of the website based on an iterative design process. From planning the study to writing the report, this book guides the reader through the process of usability evaluation using examples from the author's experience with usability evaluation of library interfaces. It describes usability techniques, procedures, report writing, and design changes that lead to a user-centred interface.
It is a concise, practical guide to completing usability evaluation methods with an emphasis on creating user-centred library websites.
It includes examples that draw on the author's practical experience with usability evaluation.
It includes useful guidelines to creating participant recruitment letters, scripts, thank you notes, and forms illustrated with practical examples.
Dr George is a Human Factors Researcher with the Carnegie Mellon University Libraries. With an emphasis on improving users' access to information, Ms. George's work focuses on usability studies of library websites and evaluation studies of library services. Her research interests and efforts have been directed towards user-entered interface design and information behaviour studies.
This book is aimed at the professional staff within Library and Information Services, their IT managers, and students in LIS programs.
What is user-centred design? - user-centred design; why design a user-centred website
Getting started - preliminary steps; recruiting participants
User needs analysis - task analysis; surveys; questionnaires; interviews
Designing a website: participatory design - participatory design; affinity programming; card sorting; prototyping
Usability inspection methods - heuristic evaluations; cognitive walkthrough
Usability testing the website - planning and preparation; think aloud protocols
Communicating the findings - written reports; presentations
Appendix - examples
About the Author
Dr Carole A. George is a Human Factors Researcher with the Carnegie Mellon University Libraries. With an emphasis on improving users’ access to information, Ms. George’s work focuses on usability studies of library websites and evaluation studies of library services. Her research interests and efforts have been directed towards user-centered interface design and information behaviour studies.
Table of Contents
List of figures and tables vii
About the author ix
1 What is user-centred design? 1
User-centred design 2
Why design a user-centred website? 6
2 Getting started 25
Preliminary steps 25
Recruiting participants 36
3 User needs analysis 47
Task analysis 49
4 Designing the website - participatory design 97
Participatory design 98
Affinity diagramming 101
Card sorting 108
5 Usability inspection methods 127
Heuristic evaluation 128
Cognitive walkthrough 135
6 Usability testing the website 141
Planning and preparation 143
Think aloud protocols 154
7 Communicating the findings 175
Written reports 177
Appendix: Examples 187
Most Helpful Customer Reviews
Provides a basic overview of user-centered design principles and usability evaluation methods. Most information is gleaned from mainstream usability literature (books and websites), circa 1998 to 2003, without much additional content or interpretation. The book did little to address special issues or challenges associated with conducting usability studies within the context of library website design. It also offered little insight from the findings of previous library website usability research. The book fails to address how to interpret or apply the results of usability testing effectively. This is an extremely important and often challenging task, especially in a library context. The bibliography is extensive, but dated at this point. I do not recommend this book. There are other better and less expensive options available, including Steve Krug's Rocket Surgery Made Easy, Tom Lehman's Making Library Websites Usable, and Jeffrey Rubin's Handbook of Usability Testing.