Chapter One: Building a Comprehensive Evaluation Process.
Chapter Two: Defining Needs and Objectives: Ensuring Business Alignment.
Chapter Three: Measuring Inputs and Indicators.
Chapter Four: Measuring Reaction and Planned Action.
Chapter Five:Measuring Learning and Confidence.
Chapter Six: Measuring Application and Implementation.
Chapter Seven: Measuring and Isolating the Impact of Programs.
Chapter Eight: Identifying Benefits and Costs, and Calculating ROI.
Chapter Nine: Measuring the Hard to Measure and the Hard to Value: Intangible Benefits.
Chapter Ten: Reporting Results.
Chapter Eleven: Implementing and Sustaining a Comprehensive Evaluation System.
Appendix: How Results-Based Are Your Workplace Learning and Performance Programs? An Assessment for the L&D Staff .
About the Authors.