Value Stream Management for the Lean Office: Eight Steps to Planning, Mapping, and Sustaining Lean Improvements in Administrative Areas / Edition 1 available in Paperback
Bring Lean Improvements to the Administrative Areas of Your Organization!
Extending their eight-step process to the realization of a lean office, Tapping and Shuker use a customer service case studyto illustrate the effectiveness of the value stream storyboard.This popular volume provides organizations with a proven system for implementing lean principles in the office. In addition to providing a thorough overview of basic lean concepts, this book details methods for identifying the administrative activities in need of attention. To address these, it applies the eight-step process for removing waste and reorganizing workflow. Accompanying the book is a CD containing a lean assessment tool, a storyboard template, charts, a team charter, and worksheets.
BONUS CD! Along with this book you receive a CD containing a lean assessment tool, a storyboard template, useful charts, a team charter, forms, reports, and worksheets!
|Publisher:||Taylor & Francis|
|Edition description:||Book & CD-ROM|
|Product dimensions:||8.50(w) x 11.00(h) x 0.50(d)|
Table of Contents
Step 1: Commit to Lean
Step 2: Choose the Value Stream
Step 3: Learn About Lean
Step 4: Map the Current State
Step 5: Identify Lean Metrics
Step 6 - Phase I: Map the Future State - Customer Demand
Step 6 - Phase II: Map the Future State - Continuous Flow
Step 6- Phase III: Map the Future State - Leveling
Step 7: Create Kaizen Plans
Step 8: Implement Kaizen Plans